Section 12006 of the 21st Century Cures Act requires that the North Carolina Department of Health and Human Services (DHHS) begins using an Electronic Visit Verification (EVV) system for Personal Care Services (PCS) by Jan. 1, 2021 and for Home Health Care Services (HHS) by January, 2023.
EVV uses technology to record the times, dates and specific services that are given. These help make sure that people who should receive services, in fact, receive them.
For more information, visit NC DHHS.
The Electronic Visit Verification (EVV) soft launch for providers authorized to render personal care services subject to EVV through the prepaid health plan (PHP) payer type was extended through October 31, 2021. Read the NC Medicaid Bulletin
CLAIMS PAYMENT IMPACT: All in-home personal care services claims with service date 11/01/2021 and forward must be submitted to CCH through HHAeXchange EVV system for payment otherwise payment will be denied per state mandate.
Do you have a member who is in need of initial PCS?
HHAeXchange is the premiere Homecare Management Software company for the Medicaid LTSS population. They are the leaders in connecting payers and homecare agencies to enable more collaboration, communication, and workflow efficiencies. Through the use of the HHAeXchange portal, their goal is to make working with Carolina Complete Health easy and efficient.
General Support: NCSupport@hhaexchange.com
EDI Support: EDISupport@hhaexchange.com
Provider Portal Resource Page: