Behavioral Health

Behavioral Health Toolkits for Primary Care Providers

Behavioral Health HEDIS®  Measures Training

Purpose: The purpose of the trainings are for medical and behavioral health providers to recognize the intent of the Behavioral Health HEDIS measures and share strategies to impact quality care and outcomes for members.

Target Audience: Medical and Behavioral health Providers, including licensed and unlicensed health care professionals and office staff.

Duration: 8-10 mins each

  1. Initiation and Engagement, Follow-Up After Emergency Department or High Intensity Care for Substance Use Disorders: Optimizing the IET, FUA, and FUI HEDIS® measures
  2. Strategies to Improve Cardiovascular, Diabetes, and Metabolic Monitoring: APM, SSD, SMC, and SMD HEDIS® Measures
  3. Follow-Up Care After a Hospital or Emergency Department Visit for Mental Illness: Optimizing the FUH and FUM HEDIS® Measures

Behavioral Health HEDIS®  Measures Toolkit

We value everything you do to deliver quality care to our members — your patients — to ensure they have a positive healthcare experience. There are several HEDIS® behavioral health measures that providers can directly impact related to follow-up care for mental illness or substance use disorders, medication adherence, and metabolic monitoring. That’s why we’ve created this easy-to-use At-A-Glance Toolkit. It will give you the tools you need to meet, document, and code HEDIS® measures. Together, we can provide the care and services our members need to stay healthy while also improving our quality scores and Star Ratings. Please contact your Provider Relations Representative if you need more information or have any questions.

Behavioral Health HEDIS® Training: ADD and APP HEDIS® Measures

Follow-Up Care for Children Prescribed Medication for ADHD and the Use of Psychosocial Care for Children and Adolescents Prescribed Antipsychotic Medications: Optimizing the Impact of the ADD and APP HEDIS® Measures

Behavioral Health Clinical Trainings

Carolina Complete Health offers trainings for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education units also at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars.

How to sign up for trainings:

  1. View the lists of all upcoming trainings: (both are open to all providers)
  2. Select the training date and time that you would like to attend
  3. Enter the required information and click “Register”
  4. You will receive a confirmation email with a link and instructions for joining the webinar.
    NOTE: Please check your junk folder if you do not receive the confirmation email.
  5. When you join the webinar, the call-in telephone number and an attendee passcode will be displayed.

Training topics include but are not limited to:

  • Adverse Childhood Experiences (ACEs)
  • ASAM Overview
  • Topics in Behavioral Health
    • Anxiety
    • Bipolar
    • Depression
    • PTSD
    • Schizophrenia
  • BH Screening Tools
  • Behavior Management/ De-escalation
  • Care Coordination/Integrated Health
  • Cultural Competency/Cultural Humility
  • Dementia
  • Disability Sensitivity
  • DSM 5
  • Mental Health First Aid (MHFA)
  • Screening Brief Intervention and Referral to Treatment (SBIRT)
  • Social Determinants of Health
  • Substance Use Disorders Topics
    • SUD Overview
    • Alcohol
    • Caffeine
    • Cannabis
    • Hallucinogens
    • Inhalants
    • Opioids
    • Sedatives
    • Stimulants
    • Nicotine
    • Non Substance Related Disorders
  • Suicide Risk Assessment
  • Trauma Informed Care
  • Violence Prevention

For training requests and/or more information, please contact our Clinical Provider Training Department at: