Behavioral Health

Prior authorizations can be submitted in 3 ways: 

  1. The Secure Provider Portal
  2. Phone​
  3. Fax​
    Medical PA Fax: 1-833-238-7694
    BH Inpatient Fax: 1-833-596-2768
    BH Outpatient Fax: 1-833-596-2769
    Pharmacy PA Fax: 1-866-399-0929

For Prior Authorization Form, please visit our Manuals, Forms, and Guides page.

For Behavioral Health UM Prior Authorization Guidelines, please visit our Manuals, Forms, and Guides page.

For Behavioral Health, please see state bulletin regarding COVID-19 flexibilities for specifics related to BH prior authorizations.


Toolkits are behavioral health resources for primary care physicians. Topics include, but are not limited to:

Anxiety Disorders Toolkit

Substance Use Disorders Toolkit

Suicide Risk Toolkit

Trauma Toolkit

Clinical Training

Carolina Complete Health offers trainings for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education units also at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars.

How to sign up for trainings:

  1. View the lists of all upcoming trainings: (both are open to all providers)
  2. Select the training date and time that you would like to attend
  3. Enter the required information and click “Register”
  4. You will receive a confirmation email with a link and instructions for joining the webinar.
    NOTE: Please check your junk folder if you do not receive the confirmation email.
  5. When you join the webinar, the call-in telephone number and an attendee passcode will be displayed.

Training topics include but are not limited to:

  • Adverse Childhood Experiences (ACEs)
  • ASAM Overview
  • Topics in Behavioral Health
    • Anxiety
    • Bipolar
    • Depression
    • PTSD
    • Schizophrenia
  • BH Screening Tools
  • Behavior Management/ De-escalation
  • Care Coordination/Integrated Health
  • Cultural Competency/Cultural Humility
  • Dementia
  • Disability Sensitivity
  • DSM 5
  • Mental Health First Aid (MHFA)
  • Screening Brief Intervention and Referral to Treatment (SBIRT)
  • Social Determinants of Health
  • Substance Use Disorders Topics
    • SUD Overview
    • Alcohol
    • Caffeine
    • Cannabis
    • Hallucinogens
    • Inhalants
    • Opioids
    • Sedatives
    • Stimulants
    • Nicotine
    • Non Substance Related Disorders
  • Suicide Risk Assessment
  • Trauma Informed Care
  • Violence Prevention

For training requests and/or more information, please contact our Clinical Provider Training Department at: