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Provider Engagement Team

Carolina Complete Health Network is committed to supporting you in the transformation to Medicaid Managed Care. Your Provider Engagement team is comprised of two dedicated service arms; one focusing on our independent providers, independent physician associations (IPAs), clinically integrated networks (CINs), and Local Health Departments (LHDs) and the second, Corporate Connections, specializing in Health Systems and Hospitals. All of our advanced medical homes and health systems will have a dedicated Provider Engagement Coordinator. We are here to be your liaison to Carolina Complete Health and ensure your success in Medicaid Transformation!

Provider Engagement for Independent AMHs, CINs, IPAs, and LHDs

Use this map to determine your Provider Engagement Coordinator by county/region.

Donetta Godwin joined CCHN in June of 2019 as a Senior Consultant for Provider Engagement, Performance and Analytics and is now serving as the Senior Director for Provider Engagement.  She offers over 15 years of healthcare experience with a background in marketing and engagement.  Donetta worked hands on with NC providers in quality improvement as a Practice Coach with NC AHEC for over six years and then entered the health plan space and served in provider engagement for a national MCO.  Donetta is excited to be a part of Carolina Complete Health Network, the only provider-led plan in NC and continue to serve providers as we all work together to improve health outcomes and move to value-based care.  She is a North Carolina native and attended East Carolina University where she obtained a Bachelor of Science and Master’s Degree in Business Administration/Marketing and has recently been credentialed as a Certified Professional in Healthcare Quality (CPHQ) through the National Association for Healthcare Quality (NAHQ).  Donetta lives in Greenville, NC with her husband Michael and two children, Stella and Canon.  In her free time she enjoys cooking, spending time at the beach and traveling.

Debbie Naylor joined CCHN as a Provider Engagement Coordinator in March 2021 with extensive experience in healthcare management in both the health plan space and most recently on the medical practice side, having served as a Pediatric Practice Manager for the last 11 years.  With experience in business management, strategic planning, regulatory and compliance, PCMH certification, and other quality focused programs.  Debbie was raised and attended school in southern California until moving to Wilmington, North Carolina where she lives with her husband Brian.  She has 2 daughters, Katie and Mollie.  In her free time she enjoys spending time at the beach, boating, shopping and traveling.

Jesse Hardin joined CCHN in November of 2019 as a Provider Engagement Coordinator and is now serving as the Head of Stakeholder Experience. Jesse leads the provider education and training, as well as communications with Carolina Complete Health Network Providers. She is also a Certified Community Resiliency Model (CRM)® Trainer and an active participant in various stakeholder groups which aim to improve health outcomes and resiliency of the communities we serve. Jesse has specialized training and experience supporting practices to integrate behavioral health into the primare care medical home; a cornerstone of Medicaid Transformation. Jesse has a Master of Arts degree in Health Education and Promotion from East Carolina University. Go Pirates!

Esha Patel is an experienced Provider Engagement Coordinator with a demonstrated history of working in the hospital and healthcare industry. Esha believes quality care leads to high patient satisfaction. She has supported over 50 practices in achieving Advanced Medical Home Tier 3 status. Esha holds a Master of Healthcare Administration from St. Joseph’s University. Her current focus is on food insecurity and how CCHN can successfully engage within this arena. In her down time Esha enjoys traveling and various water sports such as jet skiing, kayaking, and white-water rafting.

Tiffany Richberg-Holloway is originally from Putnam Valley, New York. Tiffany attended Elon University and obtained a B.A. in Communications. She has worked in Healthcare since 2004, her first position in healthcare was at a Medicaid managed care Health plan. Tiffany has worked for Medicaid managed care health plans, a large hospital system, a city-wide health program, and clinical research organizations. Tiffany's objective in healthcare is to help patients have improved health outcomes and obtain a better quality of life!

Amanda Fisher joined CCHN in April of 2021 as a Provider Engagement Coordinator. She offers over 8 years of healthcare experience with a background in nursing and nurse leadership. Amanda is excited to be a part of Carolina Complete Health Network, the only provider-led plan in NC. Amanda attended The University of North Carolina at Pembroke where she obtained a Bachelor of Science in Nursing. Amanda is from Autryville NC and now lives there with her husband and two children. In her free time she enjoys spending time with family and friends.  

Nora Guerra is originally from New York. She completed her B.S. in Public Health at the University of Tampa. After completing her undergraduate degree, she worked as the marketing coordinator and administrative assistant of a Pulmonary & Sleep practice. From there, she went on to complete her M.H.A. at the University of Central Florida. She began as a Provider Support Coordinator with Carolina Complete Health Network, then quickly realized she wanted help support and build relationships with providers resulting in a transition to the Provider Engagement team. She is excited to work with providers to help improve quality of care and their outcomes!

William Bradley joined CCHN in March of 2021 as a Provider Support Coordinator and is now serving as a Provider Engagement Coordinator with experience in account management. Will has years of experience building and maintaining professional partnerships from medical sales. He was born and raised in Raleigh, North Carolina, and holds a degree in Healthcare Management from Campbell University. Will’s goal is to aid providers in health outcomes and improve patient’s quality of life. In his downtime, Will enjoys traveling North Carolina in pursuit of the best BBQ

Corporate Connections Provider Engagement Team

Audrey Wallace, RHIA, CHC has over 20 years of experience in health information management and senior administrative health care experience in hospitals.   Her expertise is working with senior management on strategy execution, organization development, and leading change projects.  She has overseen HIM, Compliance, Quality/Performance Improvement, Risk Management, EMR Conversion/Implementation, Credentialing, Hospital-based Clinics, Chargemaster, and Patient Advocacy during her career.  She also worked with the implementation of the HIE in her community, assisting with policy and procedures, data capture and sharing, and training between hospitals/clinics and the HIE.

 

In addition, she has served as the Past President of the North Carolina Health Information Management Association               (NCHIMA), a state component association of the American Health Information Management Association (AHIMA), facilitating volunteer staff and leading and expanding influence of health information management policy and standards in workforce development initiatives and effective governance within the North Carolina health care community.

 

She received her Bachelor of Science Degree in Health Information Management from East Carolina University in Greenville, NC.  She also has her RHIA and CHC certifications.  In her spare time she enjoys spending time with her husband, children and extended family; hanging out at the beach and pool (she lives in Southport, NC); gardening, and playing the piano.  She’s never met a stranger and enjoys a good challenge!

Christian Gragg is a Senior Provider Engagement Coordinator at Carolina Complete Health Network with extensive experience in healthcare management, quality improvement and strategic planning.  Christian has years of experience in medical practice management in a primary care and pediatric setting.  She was born and raised in Hickory, a rural western North Carolina town, and is a lifelong resident of North Carolina.  Christian holds an BS in Community Health from Lenoir-Rhyne University and a Master’s Degree in Business Administration from Gardner-Webb University. She also holds a PCMH Certified Content Expert certification with NCQA and has a demonstrated history in quality improvement initiatives. Christian is dedicated to partnering with physicians and other providers to improve health in North Carolina.

Andre Gonzales is a Provider Engagement Coordinator focusing on hospital systems.  Andre joined CCHN in February of 2019 as part of the Investor Relations department and then became part of the newly created Corporate Connections team in early 2020.  Originally from Florida, he earned his bachelors degree in Business Management and a minor in Human Development from Eckerd College, he now resides in North Raleigh with his wife and 2 children.  With over 15 years of experience interacting with businesses and decision makers, Andre’s passion comes from service and relationships.  Andre truly believes that the better our relationship with each hospital system, the better we can serve them and in turn the better they can serve our communities.  In his free time, Andre enjoys spending time with his family, all things sports, reality tv and food, lots and lots of food.   

Jennifer Sherrill is a Provider Engagement Coordinator with over 20 years’ experience in healthcare. Her background includes that of administration, consulting, quality improvement and academics. She has a passion for healthcare in ensuring providers, facilities and plan members are equipped with the knowledge and tools available to facilitate outcome driven whole person care. Jennifer worked as a Practice Support Coach with NC AHEC for five years providing boots on the ground support for providers in 17 counties engaging them in MIPS, MACRA, NCQA Patient Centered Medical Home, AMH, Medicaid Transformation, EMR implementation, Quality Improvement, workflow, and PDSA cycles. Her background also includes higher education where she serves as an instructor and board member in the Healthcare Management Department at Catawba Valley Community College in her home town of Hickory, NC. Jennifer holds an Associate Degree from CVCC in Business Administration, BS in Business from Gardner-Webb University and a Master’s Degree in Strategic Leadership from the University of Charleston. She is a member of the NC MGMA and holds certifications as a PCMH-CCE and a Certified Physician Practice Manager. She enjoys spending time with her family, volunteering and traveling.

Chandra Green grew up in Raleigh and graduated from UNC Wilmington & East Carolina University. Chandra earned her graduate degree in Health Education and has always been passionate about health, policy change, and walking-the-walk. She was part of the North Carolina statewide team for ten years that created legislative change and advocated for smoke-free public places and tobacco-free schools throughout the state. Building professional partnerships is a natural part of her previous experiences. As a mom of two boys and three dogs, being outside and active is an important part of her personality. She currently attends early morning Camp Gladiator sessions and is proud of past accomplishments around open water triathlon swims. Chandra would love to visit an African safari, snorkel in clear blue water, and hike in the Grand Canyon one day. 

Beth Story is a Provider Engagement Coordinator at Carolina Complete Health Network with extensive experience in practice management, practice operations, credentialing, and quality metrics.  Beth has 18 years’ experience in practice management, both private practice and hospital based, in Internal Med/Family Practice, Pediatrics, Ob/Gyn, and Urgent Care.  Born and raised in Charlotte, but calls Lincolnton home after 28 years. With both clinical and management background, Beth holds a Certified Medical Mangers (CMM) certification. Beth is dedicated to helping physicians empower patients to make a positive outcome in overall health in North Carolina.

Data and Analytics Support

Ryan Mahoney is a Data Analyst. Ryan is passionate about leveraging insights from healthcare analytics to empower the Provider Engagement team to deliver maximally effective support to our providers. Ryan is also working to develop the team’s knowledge of Opioid and Substance Use Disorder and how managed care can make an impact in OUD and SUD treatment. Ryan has previous experience providing mental health services to Medicaid recipients. Ryan has a variety of educational experiences, but is most proud of the motorcycle endorsement on his license.