Transportation Services

Carolina Complete Health can arrange and pay for member transportation to and from appointments for Medicaid-covered services. 

How to Get Non-Emergency Transportation: 

Call MTM, Carolina Complete Health's transportation provider, up to 30 days before the appointment to arrange for round-trip transportation. There is no limit to the number of trips during the year between medical appointments, healthcare facilities, or pharmacies.

MTM Reservation Line:

• 1-844-784-8931 Member Reservations

How far in advance can Members make reservations?

• Transportation must be scheduled at least 2 business days before but not more than thirty 30 days before the date of the appointment.

Urgent Appointments:

• Urgent trips for covered services may be scheduled with less than 2 days’ notice. Examples include:
  • Sick visits
  • Hospital discharge requests
  • Life-sustaining treatment

A customer service representative will ask for the following information:

• Member's full name, current address, and phone number
• Member's Medicaid ID number
• The date of the appointment
• The name, address, and phone number of where the member needs to go
• The name, address, and phone number of the Physician/Provider the member is seeing
• The medical reason the member needs the ride
• The type of appointment (for example: doctor/provider visit, lab test, therapy appointment)
• The type of assistance or mobility aid required for the member

For Non-Emergency Medical Transportation (NEMT) fact sheets, please see the NEMT page on the County Playbook, available from North Carolina Medicaid Division of Health Benefits.

For more details about Carolina Complete Health's NEMT services and supplemental transportation service, view the NEMT member page.