Education and Training
Upcoming Live Trainings and Events
Integration Information Session
- Beginning February 19 12:00PM: Join us for an information session to hear updates about the integration, including operational changes and timelines. Providers can ask questions in advance, or during the session. This session will be virtual and recorded. Multiple sessions will be offered to provide flexibility and support throughout the merger. Register and view available dates.
- Beginning February 26 12:00PM: Join us for a Carolina Complete Health Provider Portal training. As a unified health plan, providers will use a single provider portal for dates of service 4/1/26 and after. If you are new to working with Carolina Complete Health, this training will cover how to register, navigate the portal, and use key features. Register and view available dates.
- Please note: Providers may also continue to use Availity Essentials as a secure provider portal option. For dates of services 4/1/26 and after, providers should select Carolina Complete Health as the payer.
Please join Carolina Complete Health and WellCare of NC for an upcoming EVV-focused provider information session to help prepare for the April 1, 2026 transition. This session will review billing guidance, payer ID updates, and Electronic Visit Verification requirements for Personal Care Services and Home Health providers. Subject matter experts will provide an overview of key changes and answer general provider questions.
This session will take place on March 24th at 12pm, please register here in advance.
Carolina Complete Health is pleased to announce the launch of our new innovative Cardiac program in partnership with TurningPoint Healthcare Solutions. TurningPoint is offering webinar training sessions to cover all program details and operational changes. Please register for one of these informational sessions by clicking the link below. After registering, you will receive a confirmation email containing information about joining the meeting.
Carolina Complete Health has partnered with EviCore by Evernorth to provide patients with access to high quality, medically appropriate care that is consistent with evidence-based treatment guidelines. As part of these efforts, the following procedures listed below will require prior authorization for patients covered by Carolina Complete Health, Partners Physical Health Tailored Plan, and Trillium Physical Health Tailored Plan, effective May 1, 2026.
- Lab Management: Genetic Testing
Beginning in April 2026, EviCore by Evernorth will be leading online orientation sessions designed to assist you and your staff with the new program. These sessions will include detailed information about the prior authorization process, accessing information from the EviCore website and a question-and-answer period.
Registration: All online orientation sessions require advanced registration. Each online orientation session is free of charge and will last approximately 30 minutes. All sessions are scheduled in Eastern Standard Time (EST).
How To Register
Please read the following instructions to register for and participate in a session:
1. Please go to the registration page.
2. Select “WebEx Training” from the menu bar on the left.
3. Click the “Upcoming” tab. Choose “Session name”.
4. Click “Register” next to the session you wish to attend.
5. Enter the registration information.
After you have registered for the WebEx session, you will receive an e-mail containing the toll-free phone number and meeting number, conference password, and a link to the web portion of the session. Please keep the registration e-mail so you will have the link to the Web conference and the call-in number for the session in which you will be participating.
If you are unable to participate in a session, you can obtain a copy of the presentation as well as other important documents at Provider Resources | EviCore by Evernorth. Documents are available in PDF format. If you need Adobe Reader, you can download it from www.adobe.com/products/reader/.
If you have any questions regarding the EviCore web portal, please contact the Web Support team via email at portal.support@evicore.com or via phone at 800.646.0418 (Option 2). For any Client or Provider inquiries not associated with this training, i.e. eligibility issues (member or provider not found in system) or transactional authorization related issues requiring research, utilize the below link and create a case.
+ Access: ECRM Services
+ ECRM educational resources: ECRM Resources | EviCore by Evernorth
Join Centene for interactive sessions designed to sharpen your documentation and coding skills.
- Decode risk adjustment with real-world examples
- Strengthen documentation to reflect true patient complexity
- Stay compliant with evolving guidelines
- Collaborate. Learn. Elevate your practice.
Live sessions built for providers, non-physician practitioners, coders, billers, and support staff, because great documentation and coding starts with a great team!
Note: Select sessions are 2025 presentations being offered again. CEUs may only be claimed once per presentation. Advance registration is required. Utilize the corresponding registration link provided for each topic to register (links are unique to each webinar). If you have any questions or need assistance with registration, email us at: CDIWebinars@centene.com
Partners and Carolina Complete Health will host monthly office hours on the first Tuesday at 12:00PM for Partners Tailored Plan physical health providers. We will use the time to share pertinent updates related to the topics and specialty areas below as well as hear from you and answer any questions you may have.
Carolina Complete Health Network hosts monthly information sessions for Trillium physical health providers. This is suitable for new providers and existing providers that would like a refresher or have general questions.
Time: 12PM
Frequency: The fourth Tuesday of each month
Audience: Physical Health Trillium Providers
Join Carolina Complete Health (CCH) and HHAeXchange (HHAX) for a Home Health Care Provider Office Hours!
Audience: intended for Home Health Skilled Nursing, Aide, and Therapy providers with 251E00000X taxonomy.
The goal for office hours is to:
- Share EVV program updates
- Review provider education and supports available
- Schedule 1:1 in-service time for your office
- Hear from providers on their questions regarding EVV
Note: Please do not submit or ask questions including PHI.
- We host New Provider Orientations monthly in addition to our on-demand recorded modules! We hold orientations on the secondTuesday of each month.
Payspan hosts monthly provider training sessions. Webinar Wednesday sessions are open to any provider and payer representative who would like to learn more about the provider experience on the payspanhealth.com portals.
What does the webinar cover?
How to:
- Register with Payspan (new user)
- Add additional registration codes to an existing Payspan account
- Navigate through the Payspan web portal
- View a payment
- Find a remit
- Access 835s
- Change bank account information
- Add new users
All Payspan webinars are hosted on the Fuze webinar application. Participants should join 10 minutes early to complete any required setup, which may include the Fuze app download.
For more information about the monthly Provider Portal Webinar, contact: providersupport@payspanhealth.com
Carolina Complete Health offers trainings for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education units also at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars.
View our flyer for information (PDF)
How to sign up for trainings:
- View the lists of all upcoming trainings: (both are open to all providers)
- Select the training date and time that you would like to attend
- Enter the required information and click “Register”
- You will receive a confirmation email with a link and instructions for joining the webinar.
NOTE: Please check your junk folder if you do not receive the confirmation email. - When you join the webinar, the call-in telephone number and an attendee passcode will be displayed.
Centene combines state and national training expertise to offer webinars that support the delivery of quality care to our LTSS population. Training courses are offered at no cost and are available to any provider, stakeholder, or community member. Many topics are Continuing Education eligible.
New topics will be added on an ongoing basis. Please see the registration page for each topic for information.Trainings include and are not limited to:
- Cultural Competency
- Caregiver Support
- Person Centered Thinking
- Behavior Management
- Dementia
- Fall Prevention
- LTSS Overview Series
- Substance Use Disorders
- Trauma Informed Care
Tailored Plan Provider Trainings
| 2026 TRAININGS | |||
|---|---|---|---|
| Topic/Audience | Date | Playback Link | Q&A |
| 03/03/26 Office Hours: General Topics (PDF) | 03/03/26 | 03/03/26 Recording | N/A |
| 02/03/26 Office Hours: General Topics (PDF) | 02/03/26 | 02/03/26 Recording | N/A |
| 01/06/26 Office Hours: General Topics (PDF) | 01/06/26 | 01/06/26 Recording | N/A |
| 2025 Trainings | |||
|---|---|---|---|
| Topic/Audience | Date | Playback Link | Q&A |
| 12/2 Office Hours: General Topics (PDF) | 12/02/25 | 12/02 Recording | N/A |
| 11/4 Office Hours: General Topics (PDF) | 11/04/25 | 11/4 Recording | N/A |
| 10/7 Office Hours: General Topics (PDF) | 10/07/25 | 10/7 Recording | N/A |
| 9/2 Office Hours: Home Health (PDF) | 09/02/25 | 9/2 Recording | N/A |
| 8/5 Office Hours: General Topics (PDF) | 08/05/25 | 8/5 Recording | N/A |
| 7/1 Office Hours: Personal Care Services (PDF) | 07/01/25 | 7/1 Recording | N/A |
| 6/3 Office Hours: General Topics (PDF) | 06/03/25 | 6/3 Recording | N/A |
| 5/6 Office Hours: Home Health Care Services (PDF) | 05/06/25 | 5/6 Recording | N/A |
| 4/1 Office Hours: General Topics (PDF) | 04/01/25 | 4/1 Recording | N/A |
| 3/4 Office Hours: General Topics (PDF) | 03/04/25 | 3/4 Recording | N/A |
| 2/4 Office Hours: General Topics (PDF) | 02/04/25 | 2/4 Recording | N/A |
| 2024 Trainings | |||
|---|---|---|---|
| Topic/Audience | Date | Playback Link | Q&A |
| 1/7 Office Hours: General Topics (PDF) | 01/07/24 | 1/7 Recording | N/A |
| 12/3 Office Hours: General Topics (PDF) | 12/03/24 | 12/3 Recording | N/A |
| Home Health Providers (PDF) | 11/12/24 | 11/12 Recording | N/A |
| Prenatal Programs (PDF) | 10/22/24 | 10/22 Recording | N/A |
| Utilization Management (PDF) | 10/01/24 | 10/1 Recording | N/A |
| Personal Care Services Providers (PDF) | 09/10/24 | 9/10 Recording | N/A |
| Electronic Visit Verification (PDF) | 06/17/24 | 6/17 Recording | 6/17 Q&A (PDF) |
| Information Session for all Providers (PDF) | 05/21/24 | 5/21 Recording | 5/21 Q&A (PDF) |
| Tailored Plan Population (PDF) | 03/07/24 | 3/7 Recording | 3/7 Q&A (PDF) |
| Upcoming Trainings | Schedule | Registration |
|---|---|---|
Trillium Physical Health Provider Orientation View Slides (PDF) | Monthly: Fourth Tuesday 12:00PM | Register in Advance |
| Previous Trainings | Date | Playback Link and Supporting Documents |
|---|---|---|
| Personal Care Services Provider Training (PDF) | 02/27/25 | 2/27 Recording, 2/27 Q&A (PDF) |
| Office Hours for all Provider Types (PDF) | 09/11/24 | N/A |
| Utilization Management (PDF) | 06/20/24 | N/A |
| Claim Submission Process (PDF) | 06/06/24 | 2/27 Recording |
Onboarding/Annual Trainings
NC DHHS established provider training criteria for the Tailored Plan, which must be made available for Tailored Plan Providers. Recognizing the importance of reducing the administrative burden, the following reciprocity agreement has been developed between Carolina Complete Health and our Tailored Plan partners; Trillium Health Resources and Partners Behavioral Health Management.
This training reciprocity agreement is inclusive of the following identified trainings enveloped within CCH New Provider Orientation:
- Early and Periodic Screening, Diagnostic and Treatment (EPSDT)
- Into the Mouths of Babes (IMB)
- Population Health (titles vary)
- Infection Prevention and Control
- Cultural Competency
Providing a cohesive approach to meet the NC DHHS criteria and ensure Providers are not burdened by duplicative trainings, this agreement will allow Providers to receive completion credit for the above trainings with either of Carolina Complete Health’s Tailored Plan partners.
Attestation of Completion
Once you review the onboarding/annual trainings below, please submit your attestation of completion using this survey.
- Part I: Standard Plan PHP Orientation
- This orientation is brought to you through the collaboration and partnership of all five prepaid health plans. Representatives from all plans came together to identify the content that was duplicative through out each of the education decks, which was combined to create one streamlined orientation.
- Standard Plan Recording and Standard Plan Slides (PDF)
- Information may be subject to change. For the latest DHHS information, please visit the Provider Playbook
- Part II: Carolina Complete Health Provider Education Presentation
- This Carolina Complete Health Provider Education Presentation will orient you to the need-to-know information as a Provider with Carolina Complete Health, your Provider-led Medicaid Plan!
- CCH Provider Education Presentation (PDF)
- Instructions for Attending a Live New Provider Orientation
- Access Recorded On-Demand Orientation Modules
- Please complete your attestation for New Provider Orientation
- Secure Portal Slide Guide (PDF)
- Portal Administrator Guide (PDF)
- Third-Party Biller Provider Portal Set-up (PDF)
- Checking Member Eligibility and Health Record (PDF)
- Submitting a Claim (PDF)
- Registering and Logging In (PDF)
- Secure Provider Portal Guide Viewing Assessments and Authorizations Provider Guide (PDF)
- Electronic Submission of Sterilization Consent Forms (PDF)
At Carolina Complete Health, we are deeply committed to fostering health equity and improving the quality of care for all our members. This Health Equity webinar shares resources available to promote health literacy and how we are addressing health disparities and incorporating health equity.
The Standard Plans, in collaboration with NC AHEC, streamlined the Cultural Competency training requirement for Providers. As a result, please view the following training that was created by the Department of Health and Human Services and endorsed by each PHP. You only need to view it once to meet the training requirement for each plan you are contracted with.
Once complete, please kindly attest to your training by filling out this brief survey.
The U.S. Department of Health and Human Services Office of Minority Health (OMH) offers guides, toolkits, and additional trainings through their website.
NC AHEC is developing a Diversity, Equity, and Inclusion curriculum
Health Care Literacy Toolkit:
- The Health Care Literacy website, which offers a toolkit as a way for primary care practices to assess their services for health literacy considerations, raise awareness of their entire staff, and work on specific areas.
Medicaid offers its covered children and youth under age 21 a comprehensive benefit for preventive health and medical treatment. Carolina Complete Health adheres to and offers or arranges for the full scope of preventive and treatment services available within the federal EPSDT benefit. Preventive (wellness) services are offered without copays or other charges, per the periodic schedule established by the state of North Carolina. Early Periodic Screening services include physical exams, up to date health histories, developmental, behavioral and risk screens, vision, hearing and dental health screens and all vaccines recommended by the Advisory Committee on Immunization Practices.
- For more on EPSDT, view the Provider Manual (PDF) and our EPSDT Annual Training (PDF)
- We also have a module devoted to EPSDT from our on-demand New Provider Orientation: Module 14 EPSDT
- Upon review, please complete your attestation
PHPs, in collaboration with the State and each of the 8 tribes in North Carolina, developed a streamlined Provider Tribal Training. This is intended to provide information and to assist providers with cultural awareness and sensitivity when serving Native American tribal members. This training represents an updated map of tribal coverage in NC, as well as feedback from the aforementioned groups.
- Communicable Disease and Other Health Concerns Following Hurricane Helene
- Infection Prevention Resources – Natural Disaster
- Guidance for Outpatient Healthcare Facilities Experiencing an Interruption in Water Service
- Building a Portable Handwash Station
- Infection Prevention and Control for Professionals (PDF) -Training provided by Trillium Health Resources, in partnership with Carolina Complete Health. December 15, 2022
Additional On-demand Trainings
This provider training educates Tier 3 Advanced Medical Homes on how the Care Manager Transformation (CMT) Team will support you with AMH oversight for care management delegation.
- An in-depth review of each of the AMH Quality Measures and how to navigate to Quality dashboards via the Secure Provider Portal
Behavioral Health Clinical Trainings
Carolina Complete Health offers trainings and toolkits for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education units also at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars. Visit the Training Catalog page for more information and registration.
This provider training, held on July 27, 2022, provides an overview of Behavioral Health Integration. We also spend time reviewing three evidence-based models of Integrated Care frequently used in Primary Care.
CCH and SPARC Services and Programs provide an overview of behavioral health crisis services. The training includes information regarding:
- 988
- Statewide Peer Warmline
- Mobile Crisis Management
- Mobile Outreach Response Engagement & Stabilization (MORES)
- Behavioral Health Urgent Care
- Facility-Based Crisis
Audience: All provider types
On November 12, 2025, Carolina Complete Health and Ambetter of NC Inc. hosted a series spotlighting the physician’s role in addressing health equity and meeting the language and cultural needs of our communities. This webinar focused on CLAS standards, Language Services, the CCH Health Equity Framework, and Social Determinants of Health.
These provider trainings cover key topics related to claims submission and processing. Each session highlights the top 10 claim denials for the month and provides detailed provider guidance, provider guides, and resources.
On December 3, 2025, CCH hosted an Information Session for CCH PCS providers. Topics included an overview of Clinical Coverage Policy 3L- Personal Care Services, request for initial and reauthorization for members, Electronic Visit Verification, provider portal, billing and payment information, provider resources and key contacts.
Please view our Risk Adjustment and Continuity of Care page for provider training and resources.
Provider System User Training will be provided via the HHAeXchange Learning Management System (LMS). Providers will have to log on the Learning Management System to complete their training to understand the use of the HHAeXchange Provider Portal along with its functionalities. For more information and training visit the HHAeXchange North Carolina PHP Provider Information Center
View a recording training with the HHAeXchange team for a discussion on the recent Home Health implementation for the North Carolina PHPs. There is a brief presentation detailing workflows for frequently asked questions, followed by a townhall style discussion with the HHAeXchange team. Key topics for discussion include:
- Placement without Authorization
- Service Code Bundles
- Service Code by PHP
- Capturing EVV in HHAeXchange and billing to the PHPs
This training deck walks through the additional benefits that are available for CCH members, including Value-Added Services, Non-Emergency Medical Transportation, and Interpretation Services.
Training date: April 30, 2025
Description: This webinar was designed for Peer Support Service Providers. We review Clinical Coverage Policy 8G, including service requirements, covered and non-covered criteria, as well as key areas like discharge planning, person-centered plans, crisis plans, and care coordination.