Education and Training

Upcoming Live Trainings

  • We host New Provider Orientations twice each month in addition to our on-demand recorded modules! We hold orientations on the first Tuesday and third Friday of each month. Learn more and register in advance.

Tuesday, January 31, 2023 from 2:00 pm – 3:00 pm


Meeting registration is required. 

Please register for EVV Home Health Stakeholder Meeting on January 31, 2023 2:00 PM EST at:

After registering, you will receive a confirmation email containing information about joining the webinar

Onboarding/Annual Trainings

The Prepaid Health Plans, in collaboration with NC AHEC, streamlined the Cultural Competency training requirement for Providers. As a result, please view the following training that was created by the Department of Health and Human Services and endorsed by each PHP. You only need to view it once to meet the training requirement for each plan you are contracted with. Once complete, please kindly attest to your training by filling out this brief survey

The U.S. Department of Health and Human Services Office of Minority Health (OMH) offers guides, toolkits, and additional trainings through their website. 

NC AHEC is developing a Diversity, Equity, and Inclusion curriculum 

Medicaid offers its covered children and youth under age 21 a comprehensive benefit for preventive health and medical treatment. Carolina Complete Health adheres to and offers or arranges for the full scope of preventive and treatment services available within the federal EPSDT benefit. Preventive (wellness) services are offered without copays or other charges, per the periodic schedule established by the state of North Carolina. Early Periodic Screening services include physical exams, up to date health histories, developmental, behavioral and risk screens, vision, hearing and dental health screens and all vaccines recommended by the Advisory Committee on Immunization Practices.

PHPs, in collaboration with the State and each of the 8 tribes in North Carolina, developed a streamlined Provider Tribal Training. This is intended to provide information and to assist providers with cultural awareness and sensitivity when serving Native American tribal members. This training represents an updated map of tribal coverage in NC, as well as feedback from the aforementioned groups. 

Training provided by Trillium Health Resources, in partnership with Carolina Complete Health.

Additional On-demand Trainings

This provider training educates Tier 3 Advanced Medical Homes on how the Care Manager Transformation (CMT) Team will support you with AMH oversight for care management delegation.

  • An in-depth review of each of the AMH Quality Measures and how to navigate to Quality dashboards via the Secure Provider Portal

Behavioral Health Clinical Trainings

Carolina Complete Health offers trainings and toolkits for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education units also at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars. Visit the Behavioral Health Resources page for more information and additional resources.

This provider training, held on July 27th, provides an overview of Behavioral Health Integration. We also spend time reviewing three evidence-based models of Integrated Care frequently used in Primary Care.

  • This slide deck provides resources available to support providers through the Utilization Management process with Carolina Complete Health.
  • Slides (PDF)
  • Q&A (PDF)

Carolina Complete Health is committed to supporting your efforts to provide the highest quality care to our members. As a result, we are excited to announce that Carolina Complete Health launched a Continuity of Care (CoC) program effective February 2022. Providers who are assigned members with chronic conditions or suspected chronic conditions are invited to participate in this voluntary program. 

In the YMCA's Diabetes Prevention Program, a trained Lifestyle Coach will introduce topics in a supportive, small group environment and encourage participants as they explore how healthy eating, physical activity and behavior changes can help reduce their risk for diabetes and benefit their overall health. The Diabetes Prevention Program is a recognized program by the Centers for Disease Control and Prevention and is available at no cost to qualifying Carolina Complete Health members.

This provider training will review:

  • What is the Diabetes Prevention Program?
  • Benefits of DPP and hearing from Physician Champions
  • Eligibility Criteria and how to refer your patients

Slides (PDF)


Additional Resources:

Provider System User Training will be provided via the HHAeXchange Learning Management System (LMS). Providers will have to log on the Learning Management System to complete their training to understand the use of the HHAeXchange Provider Portal along with its functionalities. For more information and training visit the HHAeXchange North Carolina PHP Provider Information Center

In Lieu of Services are alternative services or settings that are substituted for services or settings covered under Medicaid or NC Health Choice. This training will educate providers on Carolina Complete Health's three ILOS. 

This training deck walks through the additional benefits that are available for CCH members, including Value-Added Services, Non-Emergency Medical Transportation, and Interpretation Services.

Register and instantly view a Secure Provider Portal Training. Available on-demand now!

View slide deck

This training reviews:

  • Registering for the secure portal and logging in
  • Account Management Role and Tasks
  • Account Details
  • Portal Features and Benefits
  • AMH Provider Analytic Tools and Reports

Carolina Complete Health hosted information sessions with Trillium and Partners LME-MCOs. 

Learn About

  • Integrated-whole person care for Tailored Plan members.
  • How to join the network or remain “in-network” as a physical health provider for the Tailored Plan.
  • Upcoming milestones for the launch of Tailored Plans on December 1, 2022, including contracting deadlines



This training provides an overview of the Trillium and Carolina Complete Health partnership, contracting timelines, and the split-claims protocol for providers. 

Additional resources shared during the webinar include: