Education and Training

Upcoming Live Trainings

Home Health Stakeholder Meetings

HHA Home Health Provider Webinar

HHA Lunch & Learns

BreatheEasyNC: How to Support Clients and your Organization to Become Tobacco-Free

Register for one of two dates in 2023: 

Aug 1, 9am-12:30pm

Oct 6, 9:30am-1:00pm

Learn step-by-step how to implement a tobacco-free campus policy and integrate standard-of-care tobacco use treatment at diverse programs, including inpatient, community-based, residential, and long-term services and supports.

3 CEUs approved by NCASPPB

August 1 Register

October 6 Register

You Quit, Two Quit: Helping Clients Become Tobacco Free Before, During, and After Pregnancy

08/11/2023, 12-1:30pm

You Quit, Two Quit is North Carolina’s technical assistance agency for providers who want to offer evidence-based tobacco use screening and cessation counseling for women of reproductive age. Learn how to integrate tobacco screening and treatment into a clinic’s workflow, offer brief interventions for tobacco use treatment tailored for pregnant or reproductive-aged women, and considerations for treating tobacco use during pregnancy or lactation.

1.5 CEUs approved by the NCASPPB


QuitlineNC & Live Vape Free: Text, talk or type, help your clients quit their way

September 13, 2023 11:30-1pm

Become familiar with all of QuitlineNC’s services, including new ways clients can connect with coaches. Also covered:programs for pregnant folks, American Indian QuitlineNC, the behavioral health program and more. Learn about Live Vape Free, a service that helps adolescents quit vaping through live coaching via text, phone, or online.

1.5 CEUs approved by the NCASPPB


Change for Life: Tobacco-Free Recovery NC launch meeting: September 28 8:30AM

Engage with peer organizations that became tobacco-free or are working towards it!

  • Behavioral health or health professionals will:
  • Engage in peer to peer sharing and mentoring
  • Access tobacco health experts & training on best practices
  • Share messaging that supports a positive tobacco-free culture of care
  • Learn how to compassionately implement a tobacco-free environment

Register in advance or fill out the interest form if you cannot attend and want to learn more.


  • We host New Provider Orientations monthly in addition to our on-demand recorded modules! We hold orientations on the first Tuesday of each month. Learn more and register in advance.

Carolina Complete Health offers trainings for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education units also at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars.

How to sign up for trainings:

  1. View the lists of all upcoming trainings: (both are open to all providers)
  2. Select the training date and time that you would like to attend
  3. Enter the required information and click “Register”
  4. You will receive a confirmation email with a link and instructions for joining the webinar.
    NOTE: Please check your junk folder if you do not receive the confirmation email.
  5. When you join the webinar, the call-in telephone number and an attendee passcode will be displayed.

Onboarding/Annual Trainings

NC DHHS established provider training criteria for the Tailored Plan, which must be made available for Tailored Plan Providers. Recognizing the importance of reducing the administrative burden, the following reciprocity agreement has been developed between Carolina Complete Health and our Tailored Plan partners; Trillium Health Resources and Partners Behavioral Health Management.

This training reciprocity agreement is inclusive of the following identified trainings enveloped within CCH New Provider Orientation:

  • Early and Periodic Screening, Diagnostic and Treatment (EPSDT) 
  • Into the Mouths of Babes (IMB)
  • Population Health (titles vary)
  • Infection Prevention and Control
  • Cultural Competency

Providing a cohesive approach to meet the NC DHHS criteria and ensure Providers are not burdened by duplicative trainings, this agreement will allow Providers to receive completion credit for the above trainings with either of Carolina Complete Health’s Tailored Plan partners.

The Prepaid Health Plans, in collaboration with NC AHEC, streamlined the Cultural Competency training requirement for Providers. As a result, please view the following training that was created by the Department of Health and Human Services and endorsed by each PHP. You only need to view it once to meet the training requirement for each plan you are contracted with. Once complete, please kindly attest to your training by filling out this brief survey

The U.S. Department of Health and Human Services Office of Minority Health (OMH) offers guides, toolkits, and additional trainings through their website. 

NC AHEC is developing a Diversity, Equity, and Inclusion curriculum 

Medicaid offers its covered children and youth under age 21 a comprehensive benefit for preventive health and medical treatment. Carolina Complete Health adheres to and offers or arranges for the full scope of preventive and treatment services available within the federal EPSDT benefit. Preventive (wellness) services are offered without copays or other charges, per the periodic schedule established by the state of North Carolina. Early Periodic Screening services include physical exams, up to date health histories, developmental, behavioral and risk screens, vision, hearing and dental health screens and all vaccines recommended by the Advisory Committee on Immunization Practices.

PHPs, in collaboration with the State and each of the 8 tribes in North Carolina, developed a streamlined Provider Tribal Training. This is intended to provide information and to assist providers with cultural awareness and sensitivity when serving Native American tribal members. This training represents an updated map of tribal coverage in NC, as well as feedback from the aforementioned groups. 

Training provided by Trillium Health Resources, in partnership with Carolina Complete Health.

Additional On-demand Trainings

This provider training educates Tier 3 Advanced Medical Homes on how the Care Manager Transformation (CMT) Team will support you with AMH oversight for care management delegation.

  • An in-depth review of each of the AMH Quality Measures and how to navigate to Quality dashboards via the Secure Provider Portal

Behavioral Health Clinical Trainings

Carolina Complete Health offers trainings and toolkits for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education units also at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars. Visit the Behavioral Health Resources page for more information and additional resources.

This provider training, held on July 27th, provides an overview of Behavioral Health Integration. We also spend time reviewing three evidence-based models of Integrated Care frequently used in Primary Care.

This training reviews information about utilization management criteria for Behavioral Health services with a special focus on Peer Support Services and Outpatient Behavioral health.


Slides (PDF)

Webinar objectives:

  • Review provider quality initiatives and incentives for the Controlling High Blood Pressure (CBP) measure
  • Provide information on the Blood Pressure Self Monitoring Program (BPSM)
  • Share referral methods for BPSM.

The four-month YMCA BPSM program offers personal support for members to build skills that help them manage high blood pressure, notice and control triggers that raise blood pressure, and eat healthier. The program is available at no cost to Carolina Complete Health members age 18 years or older who have been diagnosed with high blood pressure. Participants cannot have had a recent cardiac event, have atrial fibrillation or other arrhythmias, or be at risk for lymphedema.

Target audience:

  • Providers and clinical staff
  • Practice management and administration
  • Care managers and community health workers

Carolina Complete Health is committed to supporting your efforts to provide the highest quality care to our members. As a result, we are excited to announce that Carolina Complete Health launched a Continuity of Care (CoC) program effective February 2022. Providers who are assigned members with chronic conditions or suspected chronic conditions are invited to participate in this voluntary program. 

In the YMCA's Diabetes Prevention Program, a trained Lifestyle Coach will introduce topics in a supportive, small group environment and encourage participants as they explore how healthy eating, physical activity and behavior changes can help reduce their risk for diabetes and benefit their overall health. The Diabetes Prevention Program is a recognized program by the Centers for Disease Control and Prevention and is available at no cost to qualifying Carolina Complete Health members.

This provider training will review:

  • What is the Diabetes Prevention Program?
  • Benefits of DPP and hearing from Physician Champions
  • Eligibility Criteria and how to refer your patients

Slides (PDF)


Additional Resources:

Provider System User Training will be provided via the HHAeXchange Learning Management System (LMS). Providers will have to log on the Learning Management System to complete their training to understand the use of the HHAeXchange Provider Portal along with its functionalities. For more information and training visit the HHAeXchange North Carolina PHP Provider Information Center

In Lieu of Services are alternative services or settings that are substituted for services or settings covered under Medicaid or NC Health Choice. This training will educate providers on Carolina Complete Health's three ILOS. 

This training deck walks through the additional benefits that are available for CCH members, including Value-Added Services, Non-Emergency Medical Transportation, and Interpretation Services.

This recorded session provides an overview on how to request PCS services, the assessment and authorization process, working with the EVV Vendor, plus Q&A!

Beginning June 15th, 2023, you will notice improvements to the Secure Provider Portal. The first phase will be a redesign to the Portal Landing Page. On June 30th, you will notice additional improvements to the claims section of the secure portal. The Portal Claims Redesign enhances, and completely changes the look and feel of the Claims portion of the Secure Provider Portal. 

This redesign will serve as an enhancement to the way you interface with the portal and we are confident you will find this new experience to be user-friendly and will create efficiencies with how you use the portal. We look forward to rolling out additional enhancements over the coming weeks and will be sure to share provider education with each phase.

Please review this training deck (PDF) to walk through these improvements and reach out to your Provider Engagement Administrator for support! You can also reach Provider Services at 1-833-552-3876.

Additional Secure Provider Portal Training

  • Recording (January 2022):
  • View slide deck (PDF)
  • This training reviews:
    • Registering for the secure portal and logging in
    • Account Management Role and Tasks
    • Account Details
    • Portal Features and Benefits
    • AMH Provider Analytic Tools and Reports

Tailored Plan Trainings

Carolina Complete Health hosted information sessions with Trillium and Partners LME-MCOs. 

Learn About

  • Integrated-whole person care for Tailored Plan members.
  • How to join the network or remain “in-network” as a physical health provider for the Tailored Plan.
  • Upcoming milestones for the launch of Tailored Plans on December 1, 2022, including contracting deadlines



This training provides an overview of the Trillium and Carolina Complete Health partnership, contracting timelines, and the split-claims protocol for providers. 

Additional resources shared during the webinar include: