Education and Training

Upcoming Live Trainings and Events

Join the HHAeXchange team for a discussion on the recent Home Health implementation for the North Carolina PHPs. There will be a brief presentation detailing workflows for integrated providers followed by a technical review of how to address the top import rejections and billing holds.

Key topics for discussion include:

  • Service codes by PHP Understanding bundles and when to send Rev Codes
  • How to resolve the most common visit rejections and billing holds
  • How to request 1:1 system training for your team

North Carolina Home Health:
EDI Provider Onboarding Webinar

Note: This webinar is specific to providers using EDI/3rd party vendor.

Partners Health Management (Partners) and Carolina Complete Health Network (CCHN) invite you to attend a physical health provider training to hear more about working with Tailored Plan members, as well as important changes for providers once Tailored Plans launch.

Neva Bartholomew, MD, MPH, Partners' Deputy Chief Medical Director for Physical Health will present on the following topic areas:

  • What is an LME/MCO and current services offered?
  • Tailored Plan coverage map and what will happen when Tailored Plans launch
  • Medicaid members that will be enrolled into Tailored Plan vs. remain in Medicaid Direct
  • What does Tailored Plan Care Management look like?
  • How do Tailored Plans affect providers and what to expect?

Join us on March 7th at 12:00PM: Register in advance.

The Arc of NC and the Autism Society of NC, with support from NC DHHS, are seeking primary care providers (physicians, FNPs, PAs) across North Carolina who care for adolescents and adults with intellectual and developmental disabilities (IDD) and would like to enhance their expertise in working with this population.

What is Project ECHO?

Project ECHO™ is an online learning and guided practice model that is revolutionizing professional education. The program links clinicians practicing in local communities (the "spokes") with subject matter experts (the “hub”).  It is hosted in a tele-mentoring format involving a mix of didactic presentations and in-depth case consultations. 

What does participation entail?

Your commitment to participation would include eight 90-minute tele-mentoring sessions held twice a month. Sessions will start in February 2024 and occur on the 1st and 3rd Tuesdays of each month from 12:00-1:30pm. There is no cost to participate- CMEs, CEUs, and contact hours will also be provided free of charge. To register, email

Didactic Topics

  • Effective Communication for People with IDD/Caregivers
  • Linking People with IDD and Autism to Community Services
  • The Fatal Five in IDD and Autism
  • Health Promotion/Screening Recommendations
  • Conducting Assessments Based on Behavior Changes
  • Management of Medication Side Effects
  • Sexual Health and Sexuality
  • Transitions from Pediatric to Adult Care

Sharing on behalf of NC AHEC:

This Lunch and Learn series is a monthly, 1-hour session which will educate clinical and leadership staff about clinical compliance concerns that could affect patient safety at the practices. This monthly series will be held on the third Wednesday of each month starting January 17, 2024 from 12 - 1 PM.

View more details and register.

  • We host New Provider Orientations monthly in addition to our on-demand recorded modules! We hold orientations on the first Tuesday of each month. Learn more and register in advance.

Carolina Complete Health offers trainings for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education units also at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars.

How to sign up for trainings:

  1. View the lists of all upcoming trainings: (both are open to all providers)
  2. Select the training date and time that you would like to attend
  3. Enter the required information and click “Register”
  4. You will receive a confirmation email with a link and instructions for joining the webinar.
    NOTE: Please check your junk folder if you do not receive the confirmation email.
  5. When you join the webinar, the call-in telephone number and an attendee passcode will be displayed.

Onboarding/Annual Trainings

NC DHHS established provider training criteria for the Tailored Plan, which must be made available for Tailored Plan Providers. Recognizing the importance of reducing the administrative burden, the following reciprocity agreement has been developed between Carolina Complete Health and our Tailored Plan partners; Trillium Health Resources and Partners Behavioral Health Management.

This training reciprocity agreement is inclusive of the following identified trainings enveloped within CCH New Provider Orientation:

  • Early and Periodic Screening, Diagnostic and Treatment (EPSDT) 
  • Into the Mouths of Babes (IMB)
  • Population Health (titles vary)
  • Infection Prevention and Control
  • Cultural Competency

Providing a cohesive approach to meet the NC DHHS criteria and ensure Providers are not burdened by duplicative trainings, this agreement will allow Providers to receive completion credit for the above trainings with either of Carolina Complete Health’s Tailored Plan partners.

The Prepaid Health Plans, in collaboration with NC AHEC, streamlined the Cultural Competency training requirement for Providers. As a result, please view the following training that was created by the Department of Health and Human Services and endorsed by each PHP. You only need to view it once to meet the training requirement for each plan you are contracted with. Once complete, please kindly attest to your training by filling out this brief survey

The U.S. Department of Health and Human Services Office of Minority Health (OMH) offers guides, toolkits, and additional trainings through their website. 

NC AHEC is developing a Diversity, Equity, and Inclusion curriculum 

Medicaid offers its covered children and youth under age 21 a comprehensive benefit for preventive health and medical treatment. Carolina Complete Health adheres to and offers or arranges for the full scope of preventive and treatment services available within the federal EPSDT benefit. Preventive (wellness) services are offered without copays or other charges, per the periodic schedule established by the state of North Carolina. Early Periodic Screening services include physical exams, up to date health histories, developmental, behavioral and risk screens, vision, hearing and dental health screens and all vaccines recommended by the Advisory Committee on Immunization Practices.

PHPs, in collaboration with the State and each of the 8 tribes in North Carolina, developed a streamlined Provider Tribal Training. This is intended to provide information and to assist providers with cultural awareness and sensitivity when serving Native American tribal members. This training represents an updated map of tribal coverage in NC, as well as feedback from the aforementioned groups. 

Training provided by Trillium Health Resources, in partnership with Carolina Complete Health.

Additional On-demand Trainings

This provider training educates Tier 3 Advanced Medical Homes on how the Care Manager Transformation (CMT) Team will support you with AMH oversight for care management delegation.

  • An in-depth review of each of the AMH Quality Measures and how to navigate to Quality dashboards via the Secure Provider Portal

Behavioral Health Clinical Trainings

Carolina Complete Health offers trainings and toolkits for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education units also at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars. Visit the Behavioral Health Resources page for more information and additional resources.

This provider training, held on July 27th, provides an overview of Behavioral Health Integration. We also spend time reviewing three evidence-based models of Integrated Care frequently used in Primary Care.

This training reviews information about utilization management criteria for Behavioral Health services with a special focus on Peer Support Services and Outpatient Behavioral health.


Slides (PDF)

Webinar objectives:

  • Review provider quality initiatives and incentives for the Controlling High Blood Pressure (CBP) measure
  • Provide information on the Blood Pressure Self Monitoring Program (BPSM)
  • Share referral methods for BPSM.

The four-month YMCA BPSM program offers personal support for members to build skills that help them manage high blood pressure, notice and control triggers that raise blood pressure, and eat healthier. The program is available at no cost to Carolina Complete Health members age 18 years or older who have been diagnosed with high blood pressure. Participants cannot have had a recent cardiac event, have atrial fibrillation or other arrhythmias, or be at risk for lymphedema.

Target audience:

  • Providers and clinical staff
  • Practice management and administration
  • Care managers and community health workers

Carolina Complete Health is committed to supporting your efforts to provide the highest quality care to our members. As a result, we are excited to announce that Carolina Complete Health launched a Continuity of Care (CoC) program effective February 2022. Providers who are assigned members with chronic conditions or suspected chronic conditions are invited to participate in this voluntary program. 

In the YMCA's Diabetes Prevention Program, a trained Lifestyle Coach will introduce topics in a supportive, small group environment and encourage participants as they explore how healthy eating, physical activity and behavior changes can help reduce their risk for diabetes and benefit their overall health. The Diabetes Prevention Program is a recognized program by the Centers for Disease Control and Prevention and is available at no cost to qualifying Carolina Complete Health members.

This provider training will review:

  • What is the Diabetes Prevention Program?
  • Benefits of DPP and hearing from Physician Champions
  • Eligibility Criteria and how to refer your patients

Slides (PDF)


Additional Resources:

Provider System User Training will be provided via the HHAeXchange Learning Management System (LMS). Providers will have to log on the Learning Management System to complete their training to understand the use of the HHAeXchange Provider Portal along with its functionalities. For more information and training visit the HHAeXchange North Carolina PHP Provider Information Center

View a recording training with the HHAeXchange team for a discussion on the recent Home Health implementation for the North Carolina PHPs. There is a brief presentation detailing workflows for frequently asked questions, followed by a townhall style discussion with the HHAeXchange team. Key topics for discussion include:

  • Placement without Authorization
  • Service Code Bundles
  • Service Code by PHP
  • Capturing EVV in HHAeXchange and billing to the PHPs

Recording | Presentation Slides (PDF)


This training deck walks through the additional benefits that are available for CCH members, including Value-Added Services, Non-Emergency Medical Transportation, and Interpretation Services.

The DHHS Person-Centered Planning (PCP) training is now live on UNC Behavioral Health Springboard’s website. The training can be accessed by going to and clicking on Online Trainings. From there click on “From Theory to Practice: Person-Centered Planning in North Carolina”.

Tailored Plan Trainings

Carolina Complete Health hosted information sessions with Trillium and Partners LME-MCOs. 

Learn About

  • Integrated-whole person care for Tailored Plan members.
  • How to join the network or remain “in-network” as a physical health provider for the Tailored Plan.
  • Upcoming milestones for the launch of Tailored Plans on December 1, 2022, including contracting deadlines



This training provides an overview of the Trillium and Carolina Complete Health partnership, contracting timelines, and the split-claims protocol for providers. 

Additional resources shared during the webinar include: