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Education and Training

Upcoming Live Trainings and Events

Trillium Tailored Plan Provider Information Sessions

Trillium will host Tailored Plan Provider Trainings through the month of June. Each session will be one hour and cover a specific topic area with time reserved for Q&A. 

Please review the information below and click on the session or sessions you plan to attend:

Partners and Carolina Complete Health Provider Information Session: Electronic Visit Verification

Join us on on Monday, June 17th for a special information session for Tailored Plan Personal Care Services (PCS) and Home Health Care Services (HHCS) Providers. We will discuss EVV implementation, provider resources, and what to expect for soft and hard launch.

Registration in advance is appreciated! Sign up today!

Join Carolina Complete Health (CCH) and HHAeXchange (HHAX) for a Home Health Care Provider Office Hours! Office Hours launches April 25th at 11:00 AM and will be held every other week. 

The goal for office hours is to:

  • Share EVV program updates
  • Review provider education and supports available
  • Schedule 1:1 in-service time for your office
  • Hear from providers on their questions regarding EVV
    Note: Please do not submit or ask questions including PHI. 

Registration in advance is appreciated! Sign up today!

Slides: updated 6/5/24 (PDF)

Slides: 4/25/24-5/23/24 (PDF)

  • We host New Provider Orientations monthly in addition to our on-demand recorded modules! We hold orientations on the first Tuesday of each month. Learn more and register in advance.

Payspan hosts monthly provider training sessions. Webinar Wednesday sessions are open to any provider and payer representative who would like to learn more about the provider experience on the portals.

What does the webinar cover?

How to:

  • Register with Payspan (new user)
  • Add additional registration codes to an existing Payspan account
  • Navigate through the Payspan web portal
  • View a payment
  • Find a remit
  • Access 835s
  • Change bank account information
  • Add new users

All Payspan webinars are hosted on the Fuze webinar application. Participants should join 10 minutes early to complete any required setup, which may include the Fuze app download.

For more information about the monthly Provider Portal Webinar, contact:

  • Jun 19, 2024 01:30 PM Eastern Time: Register
  • Jul 17, 2024 01:30 PM Eastern Time: Register
  • Aug 14, 2024 01:30 PM Eastern Time: Register

Carolina Complete Health offers trainings for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education units also at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars.

How to sign up for trainings:

  1. View the lists of all upcoming trainings: (both are open to all providers)
  2. Select the training date and time that you would like to attend
  3. Enter the required information and click “Register”
  4. You will receive a confirmation email with a link and instructions for joining the webinar.
    NOTE: Please check your junk folder if you do not receive the confirmation email.
  5. When you join the webinar, the call-in telephone number and an attendee passcode will be displayed.

Tailored Plan Provider Trainings

Training Objectives:

  • Claim Submission Protocol
  • Submitting a Claim Related Issue for Review
  • Behavioral Health Claim Submission via Portal
  • Physical Health Claim Submissions via Portal
  • Claim Resources

Slides (PDF)

Partners and Carolina Complete Health hosted a provider training on 5/21/24 to review the following:

  • Transition of Care Flexibilities
  • Registering for the Partners Portal
  • Submitting Claims
  • Submitting Authorizations
  • Provider Resources, and more!

View the slides (PDF)

Recording Playback

Q&A Document will be coming soon!

Partners Health Management (Partners) and Carolina Complete Health Network (CCHN) hosted a physical health provider training to hear more about working with Tailored Plan members, as well as important changes for providers once Tailored Plans launch.

Neva Bartholomew, MD, MPH, Partners' Deputy Chief Medical Director for Physical Health shared information on the following topic areas:

  • What is an LME/MCO and current services offered?
  • Tailored Plan coverage map and what will happen when Tailored Plans launch
  • Medicaid members that will be enrolled into Tailored Plan vs. remain in Medicaid Direct
  • What does Tailored Plan Care Management look like?
  • How do Tailored Plans affect providers and what to expect?

Recording 3/7/24

Slides (PDF)

Additional Partners Health Management Resources:

Partners Tailored Plan Training Library

Partners Provider Portal (ProviderConnect)

Onboarding/Annual Trainings

NC DHHS established provider training criteria for the Tailored Plan, which must be made available for Tailored Plan Providers. Recognizing the importance of reducing the administrative burden, the following reciprocity agreement has been developed between Carolina Complete Health and our Tailored Plan partners; Trillium Health Resources and Partners Behavioral Health Management.

This training reciprocity agreement is inclusive of the following identified trainings enveloped within CCH New Provider Orientation:

  • Early and Periodic Screening, Diagnostic and Treatment (EPSDT) 
  • Into the Mouths of Babes (IMB)
  • Population Health (titles vary)
  • Infection Prevention and Control
  • Cultural Competency

Providing a cohesive approach to meet the NC DHHS criteria and ensure Providers are not burdened by duplicative trainings, this agreement will allow Providers to receive completion credit for the above trainings with either of Carolina Complete Health’s Tailored Plan partners.

The Prepaid Health Plans, in collaboration with NC AHEC, streamlined the Cultural Competency training requirement for Providers. As a result, please view the following training that was created by the Department of Health and Human Services and endorsed by each PHP. You only need to view it once to meet the training requirement for each plan you are contracted with. Once complete, please kindly attest to your training by filling out this brief survey

The U.S. Department of Health and Human Services Office of Minority Health (OMH) offers guides, toolkits, and additional trainings through their website. 

NC AHEC is developing a Diversity, Equity, and Inclusion curriculum 

Medicaid offers its covered children and youth under age 21 a comprehensive benefit for preventive health and medical treatment. Carolina Complete Health adheres to and offers or arranges for the full scope of preventive and treatment services available within the federal EPSDT benefit. Preventive (wellness) services are offered without copays or other charges, per the periodic schedule established by the state of North Carolina. Early Periodic Screening services include physical exams, up to date health histories, developmental, behavioral and risk screens, vision, hearing and dental health screens and all vaccines recommended by the Advisory Committee on Immunization Practices.

PHPs, in collaboration with the State and each of the 8 tribes in North Carolina, developed a streamlined Provider Tribal Training. This is intended to provide information and to assist providers with cultural awareness and sensitivity when serving Native American tribal members. This training represents an updated map of tribal coverage in NC, as well as feedback from the aforementioned groups. 

Training provided by Trillium Health Resources, in partnership with Carolina Complete Health.

Additional On-demand Trainings

This provider training educates Tier 3 Advanced Medical Homes on how the Care Manager Transformation (CMT) Team will support you with AMH oversight for care management delegation.

  • An in-depth review of each of the AMH Quality Measures and how to navigate to Quality dashboards via the Secure Provider Portal

Behavioral Health Clinical Trainings

Carolina Complete Health offers trainings and toolkits for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education units also at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars. Visit the Behavioral Health Resources page for more information and additional resources.

This provider training, held on July 27th, provides an overview of Behavioral Health Integration. We also spend time reviewing three evidence-based models of Integrated Care frequently used in Primary Care.

This training reviews information about utilization management criteria for Behavioral Health services with a special focus on Peer Support Services and Outpatient Behavioral health.


Slides (PDF)

Webinar objectives:

  • Review provider quality initiatives and incentives for the Controlling High Blood Pressure (CBP) measure
  • Provide information on the Blood Pressure Self Monitoring Program (BPSM)
  • Share referral methods for BPSM.

The four-month YMCA BPSM program offers personal support for members to build skills that help them manage high blood pressure, notice and control triggers that raise blood pressure, and eat healthier. The program is available at no cost to Carolina Complete Health members age 18 years or older who have been diagnosed with high blood pressure. Participants cannot have had a recent cardiac event, have atrial fibrillation or other arrhythmias, or be at risk for lymphedema.

Target audience:

  • Providers and clinical staff
  • Practice management and administration
  • Care managers and community health workers

Please view our Risk Adjustment and Continuity of Care page for provider training and resources.

In the YMCA's Diabetes Prevention Program, a trained Lifestyle Coach will introduce topics in a supportive, small group environment and encourage participants as they explore how healthy eating, physical activity and behavior changes can help reduce their risk for diabetes and benefit their overall health. The Diabetes Prevention Program is a recognized program by the Centers for Disease Control and Prevention and is available at no cost to qualifying Carolina Complete Health members.

This provider training will review:

  • What is the Diabetes Prevention Program?
  • Benefits of DPP and hearing from Physician Champions
  • Eligibility Criteria and how to refer your patients

Slides (PDF)


Additional Resources:

Provider System User Training will be provided via the HHAeXchange Learning Management System (LMS). Providers will have to log on the Learning Management System to complete their training to understand the use of the HHAeXchange Provider Portal along with its functionalities. For more information and training visit the HHAeXchange North Carolina PHP Provider Information Center

View a recording training with the HHAeXchange team for a discussion on the recent Home Health implementation for the North Carolina PHPs. There is a brief presentation detailing workflows for frequently asked questions, followed by a townhall style discussion with the HHAeXchange team. Key topics for discussion include:

  • Placement without Authorization
  • Service Code Bundles
  • Service Code by PHP
  • Capturing EVV in HHAeXchange and billing to the PHPs

Recording | Presentation Slides (PDF)

This training deck walks through the additional benefits that are available for CCH members, including Value-Added Services, Non-Emergency Medical Transportation, and Interpretation Services.

The DHHS Person-Centered Planning (PCP) training is now live on UNC Behavioral Health Springboard’s website. The training can be accessed by going to and clicking on Online Trainings. From there click on “From Theory to Practice: Person-Centered Planning in North Carolina”.

Page Last Updated: 06/07/2024