Education and Training

Join Carolina Complete Health (CCH) and HHAeXchange (HHAX) for a Home Health Care Provider Office Hours!

Audience: intended for Home Health Skilled Nursing, Aide, and Therapy providers with 251E00000X taxonomy.

The goal for office hours is to:

• Share EVV program updates
• Review provider education and supports available
• Schedule 1:1 in-service time for your office
• Hear from providers on their questions regarding EVV
  Note: Please do not submit or ask questions including PHI. 

Slides (PDF)

• We host New Provider Orientations monthly in addition to our on-demand recorded modules! We hold orientations on the secondTuesday of each month.

Payspan hosts monthly provider training sessions. Webinar Wednesday sessions are open to any provider and payer representative who would like to learn more about the provider experience on the payspanhealth.com portals.

What does the webinar cover?

How to:

• Register with Payspan (new user)
• Add additional registration codes to an existing Payspan account
• Navigate through the Payspan web portal
• View a payment
• Find a remit
• Access 835s
• Change bank account information
• Add new users

All Payspan webinars are hosted on the Fuze webinar application. Participants should join 10 minutes early to complete any required setup, which may include the Fuze app download.

For more information about the monthly Provider Portal Webinar, contact: providersupport@payspanhealth.com

• May 21, 2025 01:30 PM- 3:00PM ET

Carolina Complete Health offers trainings for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education units also at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars.

View our flyer for information (PDF)

How to sign up for trainings:

1. View the lists of all upcoming trainings: (both are open to all providers)
   • Carolina Complete Health (CCH) clinical trainings
2. Select the training date and time that you would like to attend
3. Enter the required information and click “Register”
4. You will receive a confirmation email with a link and instructions for joining the webinar.
   NOTE: Please check your junk folder if you do not receive the confirmation email.
5. When you join the webinar, the call-in telephone number and an attendee passcode will be displayed.

• Part I: Standard Plan PHP Orientation
  • This orientation is brought to you through the collaboration and partnership of all five prepaid health plans. Representatives from all plans came together to identify the content that was duplicative through out each of the education decks, which was combined to create one streamlined orientation.
  • Recording and Slides (PDF)
    • Information may be subject to change. For the latest DHHS information, please visit the Provider Playbook
• Part II: Carolina Complete Health Provider Education Presentation
  • This Carolina Complete Health Provider Education Presentation will orient you to the need-to-know information as a Provider with Carolina Complete Health, your Provider-led Medicaid Plan!
  • CCH Provider Education Presentation (PDF)
  • Instructions for Attending a Live New Provider Orientation
  • Access Recorded On-Demand Orientation Modules
• Please complete your attestation for New Provider Orientation

• Secure Portal Slide Guide (PDF) 
• Portal Administrator Guide (PDF)
• Third-Party Biller Provider Portal Set-up (PDF)
• Checking Member Eligibility and Health Record (PDF) 
• Submitting a Claim (PDF)
• Registering and Logging In (PDF)
• Secure Provider Portal Guide Viewing Assessments and Authorizations Provider Guide (PDF)

At Carolina Complete Health, we are deeply committed to fostering health equity and improving the quality of care for all our members. This Health Equity webinar shares resources available to promote health literacy and how we are addressing health disparities and incorporating health equity. 

• Slides (PDF)
  
• Recording

The Prepaid Health Plans, in collaboration with NC AHEC, streamlined the Cultural Competency training requirement for Providers. As a result, please view the following training that was created by the Department of Health and Human Services and endorsed by each PHP. You only need to view it once to meet the training requirement for each plan you are contracted with. 

• Recording
• Slides (PDF)

Once complete, please kindly attest to your training by filling out this brief survey.

The U.S. Department of Health and Human Services Office of Minority Health (OMH) offers guides, toolkits, and additional trainings through their website. 

• CLAS Guide, Report, and Toolkit from OMH
• Education

NC AHEC is developing a Diversity, Equity, and Inclusion curriculum 

• View all the current DEI online courses. Check back later for more options!

Health Care Literacy Toolkit:

• The Health Care Literacy website, which offers a toolkit as a way for primary care practices to assess their services for health literacy considerations, raise awareness of their entire staff, and work on specific areas. 

• Attestation for Compliance Training
• General Compliance and Fraud, Waste and Abuse Training for Medical Providers Training (PDF)
• Medicaid Documentation for Medical Professionals (PDF)

Medicaid offers its covered children and youth under age 21 a comprehensive benefit for preventive health and medical treatment. Carolina Complete Health adheres to and offers or arranges for the full scope of preventive and treatment services available within the federal EPSDT benefit. Preventive (wellness) services are offered without copays or other charges, per the periodic schedule established by the state of North Carolina. Early Periodic Screening services include physical exams, up to date health histories, developmental, behavioral and risk screens, vision, hearing and dental health screens and all vaccines recommended by the Advisory Committee on Immunization Practices.

• For more on EPSDT, view the Provider Manual (PDF) and our EPSDT Annual Training (PDF)
• We also have a module devoted to EPSDT from our on-demand New Provider Orientation: Module 14 EPSDT
• Upon review, please complete your attestation

PHPs, in collaboration with the State and each of the 8 tribes in North Carolina, developed a streamlined Provider Tribal Training. This is intended to provide information and to assist providers with cultural awareness and sensitivity when serving Native American tribal members. This training represents an updated map of tribal coverage in NC, as well as feedback from the aforementioned groups. 

• Tribal Training (PDF)

• Communicable Disease and Other Health Concerns Following Hurricane Helene
• Infection Prevention Resources – Natural Disaster
• Guidance for Outpatient Healthcare Facilities Experiencing an Interruption in Water Service
• Building a Portable Handwash Station
• Infection Prevention and Control for Professionals (PDF) -Training provided by Trillium Health Resources, in partnership with Carolina Complete Health. December 15, 2022

This provider training educates Tier 3 Advanced Medical Homes on how the Care Manager Transformation (CMT) Team will support you with AMH oversight for care management delegation.

• Slides (PDF)
• Terminology Guide (PDF)
• Case Management - Standards of Practice (PDF)
• Case Management - Key Terms and Definitions (PDF)

• An in-depth review of each of the AMH Quality Measures and how to navigate to Quality dashboards via the Secure Provider Portal
  • Slides (PDF)

Behavioral Health Clinical Trainings

Carolina Complete Health offers trainings and toolkits for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education units also at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars. Visit the Training Catalog page for more information and registration.

This provider training, held on July 27th, provides an overview of Behavioral Health Integration. We also spend time reviewing three evidence-based models of Integrated Care frequently used in Primary Care.

• Slides (PDF)
• Recording (July 27, 2022)

Recording

Slides (PDF)

Webinar objectives:

• Review provider quality initiatives and incentives for the Controlling High Blood Pressure (CBP) measure
• Provide information on the Blood Pressure Self Monitoring Program (BPSM)
• Share referral methods for BPSM.

The four-month YMCA BPSM program offers personal support for members to build skills that help them manage high blood pressure, notice and control triggers that raise blood pressure, and eat healthier. The program is available at no cost to Carolina Complete Health members age 18 years or older who have been diagnosed with high blood pressure. Participants cannot have had a recent cardiac event, have atrial fibrillation or other arrhythmias, or be at risk for lymphedema.

Target audience:

• Providers and clinical staff
• Practice management and administration
• Care managers and community health workers

Please view our Risk Adjustment and Continuity of Care page for provider training and resources.

In the YMCA's Diabetes Prevention Program, a trained Lifestyle Coach will introduce topics in a supportive, small group environment and encourage participants as they explore how healthy eating, physical activity and behavior changes can help reduce their risk for diabetes and benefit their overall health. The Diabetes Prevention Program is a recognized program by the Centers for Disease Control and Prevention and is available at no cost to qualifying Carolina Complete Health members.

This provider training will review:

• What is the Diabetes Prevention Program?
• Benefits of DPP and hearing from Physician Champions
• Eligibility Criteria and how to refer your patients

Slides (PDF)

Recording

Additional Resources:

• DPP Fact Sheet (PDF)
• YMCA and CCH DPP Overview (PDF)

Provider System User Training will be provided via the HHAeXchange Learning Management System (LMS). Providers will have to log on the Learning Management System to complete their training to understand the use of the HHAeXchange Provider Portal along with its functionalities. For more information and training visit the HHAeXchange North Carolina PHP Provider Information Center

View a recording training with the HHAeXchange team for a discussion on the recent Home Health implementation for the North Carolina PHPs. There is a brief presentation detailing workflows for frequently asked questions, followed by a townhall style discussion with the HHAeXchange team. Key topics for discussion include:

• Placement without Authorization
• Service Code Bundles
• Service Code by PHP
• Capturing EVV in HHAeXchange and billing to the PHPs

Recording | Presentation Slides (PDF)

This training deck walks through the additional benefits that are available for CCH members, including Value-Added Services, Non-Emergency Medical Transportation, and Interpretation Services.

• Slides (PDF)