Provider Announcements
Provider Communications
Please find below a collection of communications, bulletins, and newsletters sent to Carolina Complete Health providers. If you are not receiving these emails and would like to subscribe, please fill out this form.
March 2025
- March 17: Provider Notification: Personal Care Services Rate Reimbursement Methodology for Individuals Living in Congregate Settings
- March 13: Partners Physical Health Provider Information
- March 13: Trillium Physical Health Provider Information
- March 11: March Provider Pulse Newsletter
- March 5: Provider Notification: CCH Business Update
February 2025
- February 28: Provider Notification: Personal Care Services Rate Reimbursement Methodology for Individuals Living in Congregate Settings
- February 21: Carolina Complete Health Standard Plan Claim Payment Update
- February 10: Partners Physical Health Provider Information
- February 10: Trillium Physical Health Provider Information
- February 6: February Provider Pulse Newsletter
January 2025
- January 31: Provider Notification: Personal Care Services Rate Reimbursement Methodology for Individuals Living in Congregate Settings
- January 14: Provider Notification: Optum Comprehensive Payment Integrity
- January 14: Partners Physical Health Prior Authorization Submission Reminder
- January 10: Provider Pulse Newsletter
- January 2: Partners Physical Health Provider Information
- January 2: Trillium Physical Health Provider Information
December 2024
- December 31: Partners EVV Welcome Letter
- December 31: Trillium EVV Welcome Letter
- December 20: Partners Provider Trainings with Evolent
- December 20: Trillium Provider Trainings with Evolent
- December 19: Trillium Physical Health Holiday Check Run Schedule
- December 10: Language Assistance Program (LAP) Provider Report
- December 9: Trillium Physical Health Provider Information
- December 9: Partners Physical Health Provider Information
- December 5: Carolina Complete Health Provider Pulse Newsletter
November 2024
- November 22: Carolina Complete Health Holiday Check Run
- November 22: Trillium Physical Health Holiday Check Run
- November 15: Partners EVV Welcome Letter
- November 15: Trillium EVV Welcome Letter
- November 13: Provider Trainings
- November 7: Carolina Complete Health Holiday Check Run
- November 7: Partners Tailored Plan Physical Health Holiday Check Run
- November 5: Carolina Complete Health Provider Pulse Newsletter
- November 4: IRIS Unavailable on Wednesday, November 6th
- November 1: Trillium Physical Health Provider Bulletin
- November 1: Partners Physical Health Provider Bulletin
October 2024
- October 31: CCH Provider Trainings
- October 25: Trillium EVV Welcome Letter
- October 25: Partners EVV Welcome Letter
- October 22: High Dollar Claim Review Update
- October 18: Important Claims Notification
- October 11: Partners EVV Letter
- October 11: Trillium EVV Letter
- October 10: Hurricane Helene Relief Efforts
- October 9: Tailored Plan Personal Care Services Bulletin
- October 7: Availity Provider Training
- October 4: Hurricane Helene Response and October CCH Provider Newsletter
September 2024
- September 30: Trillium Physical Health Provider Information
- September 30: Partner Physical Health Provider Information
- September 27: Trillium EVV Letter
- September 27: Partners EVV Letter
- September 13: Partners Physical Health Provider Information
- September 13: Trillium Physical Health Provider Information
- September 13: Trillium EVV Letter
- September 13: Partners EVV Letter
- September 6: Partners Physical Health Provider Information
- September 6: Trillium Physical Health Provider Information
- September 5: Partners EVV Letter
- September 5: Trillium EVV Letter
- September 4: Carolina Complete Health Provider Pulse Newsletter
August 2024
- August 30: Personal Care Services Reminders, Partners and Trillium
- August 28: Partners Holiday Check Run
- August 28: CCH Holiday Check Run
- August 23: Trillium EVV Letter
- August 23: Partners EVV Letter
- August 22: Availity Provider Portal Notification
- August 16: Trillium Physical Health Provider Bulletin
- August 16: Partners Physical Health Provider Bulletin
- August 15: Trillium EVV Letter
- August 15: Partners EVV Letter
- August 13: Partners DME Provider Bulletin
- August 8: Tailored Plan Provider Billing Guidance
- August 7: Transition of Care Prior Auth Update
- August 6: Carolina Complete Health Provider Pulse Newsletter
- August 5: Partners Tailored Plan Physical Health Provider Information
- August 5: Trillium Tailored Plan Physical Health Provider Information
- August 2: High Dollar Review
- August 1: Trillium EVV Welcome Letter
- August 1: Implementation Update: High Dollar Pre-Payment Review for Inpatient Claims
July 2024
- July 30: Tailored Plan Provider Bulletin: Evolent Prior Authorizations for Radiology Services
- July 24: Trillium EVV Welcome Letter
- July 19: Partners EVV Welcome Letter
- July 18: Trillium EVV Welcome Letter
- July 16: Trillium Physical Health Provider Reminders
- July 16: Partners Physical Health Provider Reminders
- July 16: Partners Personal Care Services Provider Alert
- July 15: Tailored Plan Physical Health Provider Reminder
- July 10: Trillium EVV Welcome Letter
- July 9: Carolina Complete Health Provider Newlsetter
- July 5: Partners EVV Welcome Letter
- July 3: Trillium EVV Welcome Letter
June 2024
- June 28: Partners Electronic Visit Verification and PCS Provider Bulletin
- June 28: Trillium Personal Care Services Provider Bulletin
- June 27: Trillium Portal, Training, and Go-Live Information
- June 26: Partners Portal, Training, and Information Packet
- June 17: Trillium EVV Welcome Letter
- June 14: Partners EVV Welcome Letter
- June 13: Trillium Portal, Training, and Go-Live Information
- June 12: Partners Portal, Training, and Information Packet
- June 11: CCH Provider Pulse Newsletter
- June 3: Trillium EVV Welcome Letter
May 2024
- May 31, 2024: Partners EVV Welcome Letter
- May 30, 2024: CCH High Dollar Pre-Payment Review for Inpatient Claims
- May 29, 2024: CCH Standard Plan Home Health Office Hours
- May 29, 2024: Trillium Physical Health Provider Information
- May 28, 2024: Partners Physical Health Provider Information
- May 20, 2024: Trillium EVV Welome Letter
- May 17, 2024: Partners Electronic Visit Verification (EVV) Welcome Letter
- May 15, 2024: CCH Standard Plan Home Health Service Code Crosswalk Update
- May 15, 2024: Trillium Tailored Plan Provider Portal, Training, and Physical Health Updates
- May 14, 2024: Partners Tailored Plan Provider Portal, Training and Information Packet
- May 8, 2024: Provider Pulse Newsletter
- May 6, 2024: Partners Secure Provider Portal, Training, and Information Packet
- May 6, 2024: Trillium Electronic Visit Verification Information
- May 3, 2024: Partners Electronic Visit Verification Information
- May 1, 2024: Trillium Physical Health Provider Portal and Information Sessions
April 2024
- April 16: AMH Provider Bulletin- Provider Survey on CIS Combo-10
- April 10: Provider Pulse Newsletter
- April 1: Provider Portal Users: Enhanced Activation and Login Process
March 2024
- March 26: Provider Bulletin- Clarifying Guidance on Elective Medical Inpatient Authorization Process Change Effective May 1st, 2024
- March 5: Provider Pulse Newsletter
- March 1: Provider Bulletin- Elective Medical Inpatient Authorization Process Change Effective May 1st, 2024
February 2024
- February 29: Home Health Provider Bulletin: Soft Launch
- February 28: Provider Alert; Change Healthcare Cybersecurity Incident and Its Impact to Carolina Complete Health
- February 22: Home Health Provider EDI Training and Survey Reminder for Pre-billing Holds
- February 6: Provider Pulse Newsletter
January 2024
Sepember 2023
- September 29, 2023 - Special Bulletin: Home Health Providers, EVV Launch and Split Billing
- September 19, 2023 - Special Bulletin: Behavioral Health Providers- Psychotherapy Time Coding Education
- September 12, 2023 - Provider Pulse Newsletter
- September 5, 2023 - Home Health and PCS Providers: Training Opportunities
August 2023
June 2023
- June 23 - Special Bulletin for Home Health Provider: EVV Hard Launch Reminder
- June 22, 2023 - Special Bulletin: NC Medicaid Survey and Additional CCH Secure Portal Enhancements
- June 19, 2023 - Special Bulletin: Urgent Recredentialing Reminder
- June 8, 2023 - Special Bulletin for Secure Portal Users: Upcoming Portal Enhancements
- June 7, 2023 - Provider Pulse Newsletter
May 2023
- May 23, 2023 - Special Bulletin; Partners Tailored Plan Home Health and Personal Care Services Providers
- May 23, 2023 - Special Bulletin; Trillium Tailored Plan Home Health and Personal Care Services Providers
- May 9, 2023 - Provider Pulse Newsletter
- May 8, 2023 - Special Bulletin; Personal Care Services and Home Health Providers
- May 3, 2023 - Special Bulletin; Reminder for Home Health Providers to use EVV
- May 2, 2023 - Special Bulletin; Behavioral Health Providers end of PHE and implications to Prior Auth requirements
April 2023
March 2023
February 2023
January 2023
December 2022
November 2022
October 2022
- October 19, 2022 - Provider Bulletin for Home Health Providers
- October 6, 2022 - Provider Pulse Newsletter
September 2022
- September 7, 2022 - Provider Pulse Newsletter
- September 14, 2022 - Invitation to New Provider Workgroup for Home and Community Based Services and Supporrts/Ancillary Providers
August 2022
July 2022
June 2022
May 2022
April 2022
March 2022
- March 8, 2022- Request for Applications: Provider-Led Innovation in Health and Health Equity
- March 2, 2022 - Provider Pulse Newsletter
February 2022
- February 14, 2022 - Provider Bulletin: Mental Health First Aid Training
- February 2, 2022 - Provider Pulse Newsletter
January 2022
December 2021
November 2021
October 2021
- October 21, 2021 - Special Bulletin - PCS and Home Health Office Hours
- October 13, 2021- Special Bulletin - DME Providers
- October 4, 2021- Provider Pulse, CCHN Newsletter
September 2021
- September 23, 2021 - Bulletin to Behavioral Health Providers
- September 23, 2021 - Bulletin to Personal Care Services Providers
- September 1, 2021- Provider Pulse, CCHN Newsletter
August 2021
- August 11, 2021- Bulletin to Personal Care Services Providers
- August 3, 2021 - Provider Pulse, CCHN Newsletter
July 2021
- July 30, 2021 - Bulletin to Personal Care Services Providers
- July 21, 2021 - Bulletin to Personal Care Services Providers
- July 7, 2021 - Special Bulletin: NEMT Resources
- July 2, 2021 - Member ID Card Update
- July 1, 2021 - Provider Pulse, CCHN Newsletter
June 2021
- June 18, 2021 - Auto-Assignment Provider Update
- June 1, 2021 - CCHN Newsletter
- June 1, 2021 - Bulletin to Personal Care Services Providers
May 2021
- May 27, 2021 - Bulletin to Ancillary Providers
- May 20, 2021 - Bulletin to Specialty Providers
- May 7, 2021 - Bulletin to Behavioral Health Providers