Health Equity
At Carolina Complete Health, we are deeply committed to fostering health equity and improving the quality of care for all our members. A key component of this commitment is understanding the diverse backgrounds and needs of the communities we serve. By collecting comprehensive race, ethnicity, and language data, we can tailor our services more effectively and ensure that every patient receives culturally competent care.
We are committed to providing our providers with the best tools possible to support their administrative needs. We have created an easy way for you to request updates to your information and ensure we receive what we need to complete your request in a timely manner.
By updating your information, you are helping us build a more inclusive and equitable healthcare system. Thank you for your partnership in this vital effort.
- Provider Office Poster: Interpretation Services Available (PDF)
- Help Your Patients Understand Their Health and Health Care (PDF)
- Cultural Competency Guide: Bridging the Communication Gap (PDF)
Carolina Complete Health provides free language assistance to all members in person and telephonically/virtually:
- Telephonically/virtually
- Language Line: Toll Free 1-866-998-0338
- Account Number 13982
- Medicaid PIN #6329
- In-person via Language Services Associates (LSA)
- Contact vendor by phone: 866-827-7028
- Enter Account Number #47716855
- Speak with representative on the details of language needed for appointment or home visit.