Provider Experience Team

North Carolina's First and Only Provider-Led Entity.
It's simple. Providers are our people.

At Carolina Complete Health Network, we believe that the strongest healthcare outcomes are achieved when providers have a direct voice in the care and services being delivered. This commitment to putting providers first is reflected in our Provider Experience team, a dedicated group that ensures seamless communication, collaboration, and support for all our healthcare partners.

Provider Experience Team

Our Provider Experience team is designed to support the vital role providers play in Medicaid services, and it is structured into two key functional areas:

• Provider Engagement: Focused on building and fostering meaningful relationships and facilitating ongoing collaboration, the Provider Engagement team works closely with our network to enhance the overall experience for providers. Through regular outreach, education, and feedback loops, we ensure that our providers have the resources they need to be successful and optimize overall performance.
• Provider Relations: Provider Relations is dedicated to addressing day-to-day operational needs, from standard contracting to claims support. We strive to make every interaction efficient and beneficial, so providers can focus on what matters most—patient care.
  

As the Provider-Led Entity, we are committed to delivering Medicaid services that prioritize quality, innovation, and collaboration. We are proud to stand by North Carolina's healthcare providers, ensuring that they have the support they need to deliver the best care possible to our communities.

Our Provider Experience leadership team ensures that both engagement and operational support are delivered at the highest standards across all regions.