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Refund(s)

Carolina Complete Health (CCH) routinely audits all claims for payment errors. Claims identified as underpaid or overpaid will be reprocessed appropriately. Providers are responsible for reporting overpayments or improper payments to CCH. Providers have the option of requesting future offsets to payments or may mail refunds and overpayments, along with supporting documentation (copy of the remittance advice along with affected claims identified), to the following addresses:

Line of BusinessAddress
Carolina Complete Health Standard PlanCarolina Complete Health
PO Box 207802
Dallas, TX 75320-7802
Partners Tailored Plan (Physical Health)Partners Health Management
PO Box 6043293
Charlotte, NC 28260-4293 
Trillium Tailored Plan (Physical Health)
Carolina Complete Health Inc.
PO Box 200673
Dallas, TX 75320-0673
 
Page Last Updated: 07/08/2025