Contact Us
- If you are a provider, please call 1-833-552-3876 for Provider Services.
- For network inquiries, contact NetworkRelations@CCH-Network.com
- To contact Provider Engagement, see our Provider Engagement Contact List.
- For phone and fax numbers related to submission of prior authorzations, visit the Prior Authorization page.
- For mailing addresses for claim correspondance, grievances, appeals, and more, see the Provider Manual and Billing Manuals.
Refund(s)
Carolina Complete Health (CCH) routinely audits all claims for payment errors. Claims identified as underpaid or overpaid will be reprocessed appropriately. Providers are responsible for reporting overpayments or improper payments to CCH. Providers have the option of requesting future offsets to payments or may mail refunds and overpayments, along with supporting documentation (copy of the remittance advice along with affected claims identified), to the following addresses:
| Line of Business | Address |
|---|---|
| Carolina Complete Health Standard Plan | Carolina Complete Health PO Box 207802 Dallas, TX 75320-7802 |
| Partners Tailored Plan (Physical Health) | Partners Health Management PO Box 6043293 Charlotte, NC 28260-4293 |
| Trillium Tailored Plan (Physical Health) | Carolina Complete Health Inc. PO Box 200673 Dallas, TX 75320-0673 |