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Carolina Complete Health Network

Quick Reference Guide

This guide provides need-to-know information regarding the provider portal, securing prior authorizations, important phone numbers, and more!

Known Issues Tracker

Updated weekly, this document provides timely information related to known issues impacting providers. 

Provider Communications

Stay up-to-date with provider health plan updates, communications, bulletins, and newsletters.

Provider Announcements

Effective April 1, 2026, the following procedures will be removed from prior authorization.

The following RADIOLOGY AND DIAGNOSTIC CARDIOLOGY (RBM) codes have been removed from the Evolent’s Utilization Review Matrix and no longer require prior authorization for Medicaid.

ModalityImpacted CPT
CT ORBIT/EAR/FOSSA WITH O DYE70480,70481,70482
CT MAXLOFCE AREA; W/O CONTRAST MATL70487,70488, 70486, 76380
DIAGNOSTIC COMPUTED TOMOGRAPHY THORAX W/O CNTRST71250, 71260, 71270, 71271
CT UPPER EXTREMITY WITH O DYE73200, 73201, 73202
MRI UPPR EXTREMITY WITH OAND WITH DYE73218, 73219, 73220
CT LOWER EXTREMITY WITH O DYE73700, 73701, 73702
CARDIAC MRI MORPHOLOGY & FUNCTION W/O CONTRAST75557,  75561
CT HRT WITH 3D IMAGE CONGEN75573
MRI BREAST WITHOUT CONTRAST MATERIAL UNILATERAL77046, 77047, 77048, 77049
CT BONE MINERL DENSITY STUDY 1/> SITS AXIAL SKE77078
MRI BONE MARROW BLOOD SUPPLY
77084
GATED HEART PLANAR SINGLE
78472, 78473, 78494
ECHOCRDGRPHY RL TM W/2D W/WO M-MODE, TRANSESOPHAGEAL
93312, 93313, 93314, 93315, 93316, 93317, 93318

Pregnant women enrolled in NC Medicaid (regardless of Medicaid eligibility category) may not be charged co‐pays for any Medicaid-covered services. This includes all pregnant beneficiaries, regardless of Medicaid eligibility category, including but not limited to:

  • MAD – Medicaid Aged, Blind, and Disabled
  • MAF – Medicaid Family and Children
  • MIC – Medicaid for Infants and Children
  • MXP – Medicaid Expansion (Parent/Caretaker, Childless Adult groups)

This policy is not limited to individuals enrolled under the Medicaid for Pregnant Women (MPW) coverage group.

Carolina Complete Health has become aware that our pharmacy benefit manager, ESI, has issued contract notices to some of our North Carolina pharmacies. Please be assured that participation in the North Carolina Medicaid pharmacy program /network is not contingent upon executing those contract notices. CCH includes all North Carolina Medicaid-enrolled pharmacies in our network for serving our NC Medicaid members. We apologize for any concerns that the ESI notice has created for our NC pharmacies.

Wegovy and Zepbound, for indications other than weight loss, to be covered based on the indications and usage criteria published in the FDA label, pending updated clinical criteria. Click here for more from NCDHHS.

Page Last Updated: 01/30/2026