North Carolina has suspended the transition of Medicaid and NC Health Choice to managed care. Nothing will change for Medicaid and NC Health Choice beneficiaries; they will get health services as they do today. All health providers enrolled in Medicaid will continue to submit claims through NCTracks as they do today. Health providers should continue contracting with health plans during the suspension as broad provider participation in health plan networks will help beneficiaries understand which providers are available to them before open enrollment restarts.

Beginning April 1, 2020, the Carolina Complete Health’s provider support line is no longer in service due to the Managed Care suspension. If you would like to speak with a Carolina Complete Health representative about contracting, please contact our Provider Contracting Team at 919-719-416. For more information on the suspension, please visit Medicaid Managed Care Questions and Answers for Providers.