Resources

Carolina Complete Health Network empowers physicians and clinicians to provide state-of-the-art care to Medicaid beneficiaries resulting in BETTER HEALTH and GREATER HEALTH EQUITY at LOWER COST. We have a commitment to uphold provider satisfaction starting by supplying you with tools and resources that are easy to find and supportive to your work. We will be adding to this section on an ongoing basis and welcome your input along the way. Please complete our website survey to share any feedback!

Known Issues Tracker

The Known Issues Tracker (KIT) provides timely information related to known issues impacting providers. This will be updated weekly on Thursdays. 

Interpreter Services

Carolina Complete Health provides free language assistance to all members in person and telephonically/virtually

Telephonically/virtually

  • Language Line: Toll Free 1-866-998-0338
  • Account Number 13982
  • Medicaid PIN #6329

In-person via Language Services Associates (LSA)

  • Contact vendor by phone: 866-827-7028 
  • Enter Account Number #47716855
  • Speak with representative on the details of language needed for appointment or home visit.

Provider Toolkits

  • NCCARE360 provides the opportunity for health to all North Carolinians by providing public access to resources and helping health and community-based organizations make electronic referrals, communicate in real time, securely share client information, and track outcomes together.
  • NC DHHS Health Opportunities Fact Sheet (PDF)
  • CCH Healthy Opportunities Pilot Program
  • NC DHHS Healthy Opportunities Initiative website
  • NC AHEC Webinar Series: Quality & Population Health
    • October 14, 2021 | Integrated Care for Kids (InCK) / Healthy Opportunity Pilots:  Impacts to AMHs: RecordingSlides and Transcript
  • NC AHEC Webinar Series: Healthy Opportunities
    • North Carolina’s Healthy Opportunities Pilot program is an unprecedented opportunity to test the integration of evidence-based, non-medical interventions into the state’s Medicaid program. The Pilots will provide non-medical services to qualifying Medicaid members across four domains: housing, food, transportation and interpersonal violence/toxic stress. Critically, frontline care managers working in Pilot regions will play an essential role in identifying members that may benefit from Pilot services, recommending appropriate services and coordinating their care.
    • View upcoming and archived webinars.

Behavioral Health Toolkits for Primary Care Providers

Anxiety Disorders Toolkit

Integrated Health Care Toolkit

Substance Use Disorders Toolkit

Suicide Risk Toolkit

Trauma Toolkit