Provider Toolkits
Provider Resources:
- Provider Office Poster: Interpretation Services Available (PDF)
- Help Your Patients Understand Their Health and Health Care (PDF)
- Cultural Competency Guide: Bridging the Communication Gap (PDF)
Carolina Complete Health provides free language assistance to all members in person and telephonically/virtually:
- Telephonically/virtually
- Language Line: Toll Free 1-866-998-0338
- Account Number 13982
- Medicaid PIN #6329
- In-person via Language Services Associates (LSA)
- Contact vendor by phone: 866-827-7028
- Enter Account Number #47716855
- Speak with representative on the details of language needed for appointment or home visit.
Health care providers are often unaware when one of their patients has received care outside of their facility or EHR network. What’s more, there is a growing need for health care providers to be notified of certain events in a timely manner to support successful transitions of care and improve care management. NC*Notify is a subscription-based service that notifies providers as their patients receive services across the care continuum. Based on admission, discharge, and transfer data received from more than 100 participating hospitals plus encounter data from more than 6,000 ambulatory care settings, the NC*Notify real-time event notifications provide care teams with valuable information that spans geography and care settings and support state and federal efforts to focus on patient centered care. To enroll, providers need to become a participant of NC HealthConnex. There is no fee for utilizing the event notification service. This is a value-added feature offered to full participants to help improve care coordination.
For current training offerings, visit the Education and Training page.
- Carolina Complete Health Quit for Life® Tobacco Cessation Program
- NC Medicaid bulletin about the Standard and Tailored Plans Tobacco Free Policy Requirement
- Trainings for providers and staff: visit Tobacco-Free Policy Resources.
- NC Breathe Easy offers technical assistance and training on tobacco-free policy implementation and evidence-based tobacco use treatment
- CDC Clinical Cessation Tools present the most recent evidence and clinical guidelines for treating tobacco use and dependence.
- American Academy of Pediatrics Guide to Counseling About Smoking Cessation
- NC Tobacco Prevention and Control Branch
- Surgeon General's Report on Smoking
- RxforChange
- Comprehensive tobacco cessation training program developed by UCSF that equips health professional students and practicing clinicians, of all disciplines, with evidence-based knowledge and skills for assisting patients with quitting.
- Pharmacologic Product Guide: FDA-Approved Medications for Smoking Cessation (PDF)
- AAFP Treating Tobacco Dependance Practice Manual (PDF)
- CCH Provider Guide: HOP (PDF)
- CCH Healthy Opportunities Pilot Eligibility and Referral Form
- NCCARE360 the first statewide coordinated care network to electronically connect those with identified needs to community resources and allow for a feedback loop on the outcome of that connection.
- NC DHHS Health Opportunities Fact Sheet (PDF)
- NC DHHS Healthy Opportunities Initiative website
Behavioral Health Toolkits for Primary Care Providers
Anxiety Disorders Toolkit
- Overview/Diagnosis/Symptoms/Issue
- Mayo Clinic: Anxiety Disorders
- National Institute of Mental Health- Panic Disorder- When Fear Overwhelms
- National Institute of Mental Health- Generalized Anxiety- When Worry Gets Out of Control
- Best Practices/Treatments
- Mayo Clinic- Diagnosis and Treatment- Generalized Anxiety
- Research Article: Treatment of Anxiety Disorders
- Research Article: Current Diagnosis and Treatment of Anxiety Disorders
- Screening Tools
- Helpful Links
- Anxiety and Coping with COVID-19
Attention-Deficit/Hyperactivity Disorder (ADHD) Toolkit
- Overview/ Diagnosis/ Symptoms/ Issue
- Best Practices/ Treatment
- Screening Tools
- Infographics/ Handouts
- Helpful Links
Autism Spectrum Disorders (ASD) Toolkit
- Overview/ Diagnosis/ Symptoms/ Issues
- Best Practices/ Treatment
- Autism Speaks - Autism and Medication: Safe and Careful Use (PDF)
- The National Professional Development Center on Autism Spectrum Disorder: Evidenced Based Practices
- Autism Spectrum Disorders: Guide to Evidenced-Based Interventions (PDF)
- Early Screening of Autism Spectrum Disorder: Recommendations for Practice and Research (PDF)
- Screening Tools
- Infographics/ Handouts
- Helpful Links
- Autism and Coping with COVID-19
Bipolar Disorder Toolkit
- Overview/Diagnosis/Symptoms/Issues
- Best Practices/Treatment
- Screening Tools
- Helpful Links
- Bipolar Disorder and Coping with COVID-19
Co-Occurring Disorders Toolkit
- Overview
- Best Practices
- Screening Tools
- Centers for Disease Control and Prevention- Adverse Childhood Experiences
- CAGE AID Overview
- Simple Screening Instrument for Alcohol and Other Drugs (SSI-AOD) (PDF)
- Psychometric Properties of the Mental Health Screening Form III Within a Metropolitan Jail
- Mental Health Screening Form–III (MHSF–III) (PDF)
- Helpful Links
- Co-Occurring and Coping with COVID-19
Cultural Competency/ Humility Toolkit
- Best Practices
- US Department of Health and Human Services- A Physician’s Practical Guide to Culturally Competent Care
- The National CLAS Standards
- American Psychological Association - In search of cultural competence
- SAMHSA- Increasing Cultural Competence to Reduce Behavioral Health Disparities (PDF)
- Physician Toolkit and Curriculum- Resources to Implement Cross-Cultural Clinical Practice Guidelines For Medicaid Practitioners (PDF)
- Principles of Multicultural Psychiatric Rehabilitation Services
- Understanding Bias: A Resource Guide
- Project Implicit
- National Center for Cultural Competence
Depression Toolkit
- Overview/Diagnosis/Symptoms/Issues/Best Practices
- Institute for Clinical Systems Improvement- Health Care Guideline: Adult Depression in Primary Care (PDF)
- Depression Center Toolkit
- Guidelines for Adolescent Depression in Primary Care (GLAD-PC): Part I. Practice Preparation, Identification, Assessment, and Initial Management
- Guidelines for Adolescent Depression in Primary Care (GLAD-PC): Part II. Treatment and Ongoing Management
- Mayo Clinic: Depression
- Understanding Depression Caregiver: Get the Facts
- Teen Depression
- Screening Tools
- TeenScreen Primary Care- Screening Questionnaire Overview- PSC-Y, PHQ-9, CRAFFT (PDF)
- Edinburgh Postnatal Depression Scale (EPDS) (PDF)
- Patient Health Questionnaire (PHQ-9)- Adult (PDF)
- Patient Health Questionnaire (PHQ-9) for Age 11 to 17 (PDF)
- Patient Health Questionnaire (PHQ-9) for Adolescents (PDF)
- Montgomery-Åsberg Depression Rating Scale (MADRS) (PDF)
- Depression and Coping with COVID-19
Integrated Health Care Toolkit
- Overview
- World Health Organization- Integrated Care Models: An Overview (PDF)
- Integration Framework and Associated Core Measures (PDF)
- A Quick Start Guide to Behavioral Health Integration for Safety-Net Primary Care Providers (PDF)
- A Quick Start Guide to Behavioral Health Integration for Safety-Net Primary Care Providers- Slide
- Best Practices
- Screening Tools
- Helpful Links
- NC-PAL
- NC-PAL offers free provider-to-provider behavioral health consultation to address the mental and behavioral health concerns of children, adolescents, young adults up to age 21, pregnant patients, and patients who have recently given birth. NC-PAL will not bill the provider or the patients for telephone consultation. Calling NC-PAL does not establish a physician / patient relationship with an individual patient.
- BH Consultants respond to questions within the scope of their expertise and can connect providers to one of our child and adolescent psychiatrists. NC-PAL board-certified child psychiatry team is on hand to assist with diagnostic clarification and medication management if necessary.
- To access the consultation programs, provider should call (919) 681-2909
- Monday – Friday 8AM-5PM
- NC-PAL is not an emergency/crisis line. If you are in need of emergency services, please call 911 or go directly to your nearest emergency department.
- NC-PAL Psychiatry
- Press 1 to contact the NC-PAL Child Psychiatry team for questions about children and adolescents.
- NC-PAL Perinatal Psychiatry
- Press 2 to contact the NC-PAL Perinatal Psychiatry team for questions about patients who are pregnant or patients who are up to one year postpartum. (Available through the Maternal Mental Health MATTERS program.)
- For more information about enrollment, eligibility, and the consultation process visit https://ncpal.org/providers
Schizophrenia/ First Episode Psychosis Toolkit
- Overview/Diagnosis/Symptoms/Issues
- National Alliance on Mental Illness: What is Early and First-Episode Psychosis (PDF)
- First Episode: Psychosis- Results from a 2011 NAMI Survey
- National Institute of Mental Health- Fact Sheet: First Episode Psychosis
- Mayo Clinic: Schizophrenia
- Behavioral Neurology and Neuropsychiatry: Psychosis
- National Institute of Mental Health- Schizophrenia
- American Psychiatric Association- What is Schizophrenia
- Best Practices/Treatment
- Schizophrenia and Coping with COVID-19
Social Determinants of Health Toolkit
- Overview/Issue
- CDC - Social Determinants of Health: Know What Affects Health
- Beyond Health Care: The Role of Social Determinants in Promoting Health and Health Equity
- National Stakeholder Strategy for Achieving Health Equity (PDF)
- World Health Organization- Social Determinants of Mental Health
- Opioid Crisis: No Easy Fix to Its Social and Economic Determinants
- Social Determinants of Drug Use (PDF)
- Screening Tools
- Infographics/Handouts
- SDOH Resources
Substance Use Disorders Toolkit
- Diagnosis/Symptoms/Overview/Issue
- Alcohol Use Disorder: A Comparison Between DSM-IV and DSM- 5 (PDF)
- A Primary Care Approach to Substance Misuse
- A Guide to Substance Abuse Services for Primary Care Clinicians
- National Institute on Alcohol Abuse and Alcoholism- Alcohol Facts and Statistics
- Alcohol Screening and Brief Intervention- A guide for public health practitioners
- Best Practices/Treatment
- A Guide to Substance Abuse Services for Primary Care Clinicians
- Managing Alcohol Use Disorder in Primary Health Care
- Pharmacotherapy for Adults With Alcohol Use Disorder (AUD) in Outpatient Settings
- Clinical Guidelines for the Use of Buprenorphine in the Treatment of Opioid Addiction (PDF)
- Prescribing Opioids for Chronic Pain (PDF)
- Kaiser Permanente- Benzodiazepine and Z-Drug Safety Guideline (PDF)
- University of Washington- Treating Youth Substance Use
- Approach to cannabis use disorder in primary care
- The National Alliance of Advocates for Buprenorphine Treatment- Precipitated Withdrawal
- Screening Tools
- CAGE-AID Questionnaire (PDF)
- World Health Organization- Assist Screening Test Version
- Assist Screening Tool -Who-Assist V3.0 (PDF)
- CRAFFT Screening Tool
- Systems-Level Implementation of Screening, Brief Intervention, and Referral to Treatment
- AUDIT: The Alcohol Use Disorders Identification Test
- DAST-10 (PDF)
- DAST-10
- Helpful Links
- SBIRT SAMHSA
- Article: Integrating Substance Use Disorder Treatment and Primary Care: Primary Care’s Role in Identifying, Managing and Treating Substance Use Disorders (PDF)
- Medline Plus: Drug Use and Addiction
- SAMHSA-HRSA Center for Integrated Health Solutions- training resources for substance related issues
- American Family Physician: Alcohol Use Disorders
- Sunshine Health Plan Opioid Toolkit
- Home State Health Plan Drug Diversion Toolkit
- Substance Use and Coping with COVID-19
Suicide Risk Toolkit
- Diagnosis/Symptoms Overview / Issue
- Best Practices / Treatment
- VA/DOD Clinical Practice Guideline: Assessment and Management of Patients at Risk for Suicide (PDF)
- Suicide Prevention Toolkit for Primary Care Practices (SPRC and partners)
- Suicide Prevention Resource Center: Suicide Prevention Toolkit for Primary Care Practices
- Safety Planning Guide (PDF)
- Nation Action Alliance for Suicide Prevention Recommended Standard Care for People with Suicide Risk: Making Health Care Suicide Safe (PDF)
- Practice Guideline for the Assessment and Treatment of Patients with Suicidal Behavior from the APA (PDF)
- Assessment and Interventions with Potentially Suicidal Patients Pocket Guide (PDF)
- Patient Safety Plan Template (PDF)
- Screening Tools
- Helpful links
- Suicide Risk Coping with COVID-19
Trauma Toolkit
- Diagnosis; Pediatric Stress/Trauma
- Best Practices / Treatment
- The Pediatrician's Role in Child Maltreatment Prevention
- Engaging a Sexually Traumatized Youth in Therapy
- Role of Related Professionals in Preventing Child Abuse and Neglect
- Attachment, Self-Regulation, and Competence: A Comprehensive Framework
- Racial Injustice and Trauma: African Americans in the U.S. (PDF)
- Screening Tools
- Screening and Assessment
- Health Care Toolbox-Screening Tools
- The Child is the Father of the Man: Family Physicians’ Screening for Adverse Childhood Experiences
- Screening and Assessment
- Clinican Adminstered PTSD Scale for Children and Adolescents
- Child Sexual Behavior Inventory
- How the evidence-based mental healthcare CACs provide improves the lives of children.
- The Ray Helfer Society: Training fellowships for physicians
- CDC Child Abuse and Neglect Prevention, Divison of Violence Prevention
- Essential for Parenting Toddlers and Preschoolers from CDC
- Positive parenting tips from CDC
- Other Helpful Links
Known Issues Tracker
The Known Issues Tracker (KIT) provides timely information related to known issues impacting providers. This will be updated weekly on Thursdays.