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Attention Providers Affected by Hurricane Helene: If your organization is facing challenges due to Hurricane Helene and need assistance with medical, personal care, or specialized supplies, we are here to support you.  Please reach out to Carolina Complete Health as we are coordinating relief efforts for providers in the affected areas of Western North Carolina.  Click Here for More Information.

On-demand New Provider Orientation

Thank you to our providers who gave feedback on the desire to have an on demand New Provider Orientation. For your convenience, we have this recording available in segments or to watch in full. 

View in Full (Run Time 38 Minutes)

View in Full

View in Modules

Module 1: Introduction and Getting Acquainted
Module 2: Website, Portal, and Tools
Module 3: Member Enrollment and Eligibility
Module 4: Covered Benefits and Value Added Services
Module 5: Guidelines for Providers
Module 6: Specialty Referrals and Prior Authorizations
Module 7: Claims
Module 8: Grievances and Appeals
Module 9: Fraud, Waste, and Abuse
Module 10: Clinical Policy and Quality Committees
Module 11: Care Management and Care Coordination
Module 12: Specialty Companies and Vendors
Module 13: Cultural Competency
Module 14: EPSDT
Module 15: Additional Information for AMHs
Module 16: Wrap Up

Community Care Physician Network (CCPN) Orientation Recording from May 11th New Provider Orientation

May 11th CCH Orientation for CCPN Providers
Page Last Updated: 05/21/2024