Skip to Main Content

Carolina Complete Health Network

Medicaid Temporary Flexibilities Due to Hurricane Helene

North Carolina Governor Roy Cooper issued Executive Order 315 on Sept. 25, 2024, which declared a state of emergency for North Carolina in anticipation of potential severe weather caused by the approach of Hurricane Helene. NC Medicaid is committed to North Carolina's response to and recovery from Hurricane Helene. We are working with county and federal partners to make it faster and easier for beneficiaries to receive— and for health care professionals to provide—Medicaid care and services. 

NC Medicaid provider bulletin Hurricane Helene Policy Flexibilities to Support Providers and Members - Dec. 12, 2024 describes flexibilities effective Sept. 26, 2024, through Feb. 28, 2025 (unless otherwise communicated by DHHS) for the NC Medicaid program, including NC Medicaid Direct and NC Medicaid Managed Care. Updates will be provided as they become available.

Hurricane Helene Provider Hardship and Stabilization Form can be found here: Provider Hardship and Stabilization Form (PDF)

View our Hurricane Helene response page for the latest information.

Quick Reference Guide

This guide provides need-to-know information regarding the provider portal, securing prior authorizations, important phone numbers, and more!

Known Issues Tracker

Updated weekly, this document provides timely information related to known issues impacting providers. 

Provider Communications

Stay up-to-date with provider health plan updates, communications, bulletins, and newsletters.

Page Last Updated: 12/17/2024