Do you know about Carolina Complete Health's Value-Added Services? Check them out on the new VAS Provider Guide (PDF)
Carolina Complete Health Network
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Quick Reference Guide
This guide provides need-to-know information regarding the provider portal, securing prior authorizations, important phone numbers, and more!
Known Issues Tracker
Updated weekly, this document provides timely information related to known issues impacting providers.
Provider Communications
Stay up-to-date with provider health plan updates, communications, bulletins, and newsletters.
Provider Announcements
Carolina Complete Health 5/5/25 Check Run; Known Issue and Resolution
Issue Description:
- Centene identified an issue on 5/6/25 that prevented the 5/5/25 check run from processing. Because of this, Carolina Complete Health providers did not receive claims payment on 5/6/25.
Resolution:
- Carolina Complete Health will process an ad-hoc check run on 5/7/25 for payment on 5/8/25. This is in addition to our regular check run that occurs on Thursdays, for payment to providers on Friday.
- Our regular check run schedule will resume on 5/12/25.
The below infectious disease lab testing policies will be effective 04/15/2025.
- Infectious Disease: Respiratory Testing (PDF)
- Infectious Disease: Multisystem Testing (PDF)
- Infectious Disease: Dermatologic Testing (PDF)
- Infectious Disease: Primary Care Preventative Testing (PDF)
- Infectious Disease: Vector Borne and Tropical Disease Testing (PDF)
- Infectious Disease: Genitourinary Testing (PDF)
Also, please see the Concert Laboratory Payment Policy (PDF) for guidance on billing for laboratory services.
Page Last Updated: 05/07/2025