Carolina Complete Health Network
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Quick Reference Guide
This guide provides need-to-know information regarding the provider portal, securing prior authorizations, important phone numbers, and more!
Known Issues Tracker
Updated weekly, this document provides timely information related to known issues impacting providers.
Provider Communications
Stay up-to-date with provider health plan updates, communications, bulletins, and newsletters.
Provider Announcements
The below infectious disease lab testing policies will be effective 04/15/2025.
- Infectious Disease: Respiratory Testing (PDF)
- Infectious Disease: Multisystem Testing (PDF)
- Infectious Disease: Dermatologic Testing (PDF)
- Infectious Disease: Primary Care Preventative Testing (PDF)
- Infectious Disease: Vector Borne and Tropical Disease Testing (PDF)
- Infectious Disease: Genitourinary Testing (PDF)
Also, please see the Concert Laboratory Payment Policy (PDF) for guidance on billing for laboratory services.
Provider Announcements: Clinical Policy Updates
The following policies have been updated with an effective date of April 1, 2025.
- Testing for Select Genitourinary Conditions (previously Diagnosis of Vaginitis), NC.CP.MP.97 (PDF) - latest revision effective date 04/01/2025
- CP.MP.181: Polymerase Chain Reaction Respiratory Viral Panel Testing (see November 2023 revision)
- CP.BH.124: Attention Deficit Hyperactivity Disorder Assessment and Treatment (see March 2024 revision)
Page Last Updated: 03/06/2025