Do you know about Carolina Complete Health's Value-Added Services? Check them out on the new VAS Provider Guide (PDF)
Carolina Complete Health Network
/content/dam/centene/carolinacompletehealth/images/GettyImages-688278716.jpg
Provider Announcements
Carolina Complete Health 5/5/25 Check Run; Known Issue and Resolution
Issue Description:
- Centene identified an issue on 5/6/25 that prevented the 5/5/25 check run from processing. Because of this, Carolina Complete Health providers did not receive claims payment on 5/6/25.
Resolution:
- Carolina Complete Health will process an ad-hoc check run on 5/7/25 for payment on 5/8/25. This is in addition to our regular check run that occurs on Thursdays, for payment to providers on Friday.
- Our regular check run schedule will resume on 5/12/25.
The below infectious disease lab testing policies will be effective 04/15/2025.
- Infectious Disease: Respiratory Testing (PDF)
- Infectious Disease: Multisystem Testing (PDF)
- Infectious Disease: Dermatologic Testing (PDF)
- Infectious Disease: Primary Care Preventative Testing (PDF)
- Infectious Disease: Vector Borne and Tropical Disease Testing (PDF)
- Infectious Disease: Genitourinary Testing (PDF)
Also, please see the Concert Laboratory Payment Policy (PDF) for guidance on billing for laboratory services.
Page Last Updated: 05/07/2025