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Carolina Complete Health Network

Quick Reference Guide

This guide provides need-to-know information regarding the provider portal, securing prior authorizations, important phone numbers, and more!

Known Issues Tracker

Updated weekly, this document provides timely information related to known issues impacting providers. 

Provider Communications

Stay up-to-date with provider health plan updates, communications, bulletins, and newsletters.

Provider Announcements

Carolina Complete Health 5/5/25 Check Run; Known Issue and Resolution

Issue Description:

  • Centene identified an issue on 5/6/25 that prevented the 5/5/25 check run from processing. Because of this, Carolina Complete Health providers did not receive claims payment on 5/6/25.

Resolution:

  • Carolina Complete Health will process an ad-hoc check run on 5/7/25 for payment on 5/8/25. This is in addition to our regular check run that occurs on Thursdays, for payment to providers on Friday. 
  • Our regular check run schedule will resume on 5/12/25.
Page Last Updated: 05/07/2025